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Five Star Subaru Parts Department
- Automotive
- Grapevine, TX
About this business
Location details
2651 William D Tate Ave, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
EDIT: Parts Manager emailed and apologized for the experience and that the issue had been addressed. On top of that they refunded my order as they felt it wasn’t right to charge me for after such a bad interaction. I appreciate they took my review seriously and didn’t just write me off. Out of all the outcomes from leaving a honest review I feel more than happy how this was resolved. Updated review from 2 to 5 stars. Original Review: Parts Department could use some serious retraining on basic customer service. Ordered parts ... read more
Parts Department could use some serious retraining on basic customer service. Ordered parts a week ago for pickup and didn’t receive a email confirmation they received my order (but I was charged instantly). Went in on 9-25-25 after work to see if they had my order and if it was ready or not. Walked up to the parts counter and the guy behind the desk couldn’t even make eye contact with me and acted like I was being a huge inconvenience. Asked for an order confirmation and proceeded to tell me they didn’t have anything on fil... read more
Update 2: my daughter took her car in for routine maintenance and received outstanding service. Thank you 5 star! Update: Subaru reached out to me in response to the review. They apologized for the service I received and vowed to make it a five star experience the next visit. I really love this location or I wouldn't travel hours to get there. I appreciate that outreach from this company.
Not only a great dealership, but a great parts dept. as well.
Frequently asked questions about Five Star Subaru Parts Department
How is Five Star Subaru Parts Department rated?
Five Star Subaru Parts Department has a 4.4 star rating with 8 reviews.
When is Five Star Subaru Parts Department open?
Five Star Subaru Parts Department is closed now. It will open at 7:00 a.m.
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