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Five Guys
- Restaurants
- DeKalb, IL
About this business
Location details
2446 Sycamore Rd, DeKalb, IL 60115, DeKalb, IL, 60115, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 10:00 p.m. | |
| Tue | 11:00 a.m. to 10:00 p.m. | |
| Wed | 11:00 a.m. to 10:00 p.m. | |
| Thu | 11:00 a.m. to 10:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 10:00 p.m. |
on 1/31/2026 I went in around dinner time and received horrible service. The person taking my order did not seem interested and gave me my drink while touching the inside of it with gloves on. The food was decent but I felt sick the whole time knowing the drink had been touched my gloves that were tainted. I asked the manager if they could fill the fry bag like they do at the location in rockford and was promptly denied. I thought that was five guys policy? So disappointed. Always been a loyal customer.
This place used to be so good and it’s a shame what happened. The workers do not care and do not wash their hands as i’ve seen the past two weeks. The guy who took my order had airpods in and was talking to his friend. I’m paying $40 for food and I have to put up with this? Ridiculous staff. Whoever is in charge needs to clean house or change something.
Ordered food to be picked up at 1PM on 12/16/25, came in at 1:02 PM and no one was present except for a guy taking his lunch break. After 5 minutes he stands up, washes his hands and walks to the back. A few minutes later he returns to the front with two of his coworkers. The shorter darker skinned girl asked me how she could help, I said I'm just here to pickup my order. She rudely turns around, says I can't understand him, you talk to him to her coworker and she walks back to the back of the store. So the guy asked me what... read more
I got food poisoning. Throwing up for hours. I should have checked the recent reviews on this place. I remember the lady with darker skin was being extremely rude when my order was being taken and after I ate it I was sick all night. Never going to a five guys again.
I visited five Guys Sycamore on 12/16/2025 at 11:15 am, I was customer number 2, There were 3 employees working, A 20 something black man, a 20 something white man and a young white woman. I only mention race to identify them. The black man took my order, I have never had a five Guys milkshake, I saw the advertisement says " hand-supn milkshakes. I looked up Five guys milkshakes and it says they use real milk and real ice cream. I asked the man if he could make me a vanilla milkshake thin not too thick, he said yes, I then t... read more
Frequently asked questions about Five Guys
How is Five Guys rated?
Five Guys has a 3.8 star rating with 99 reviews.
When is Five Guys open?
Five Guys is closed now. It will open at 11:00 a.m.
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