FirstBank

Stephanie 

on Google

3 months ago

There is absolutely no reason that in an empty lobby a customer should have to wait for a teller. Four tellers, not a single one helping a customer and there was still a wait. Bankers sit at their desks on cellphones. Management needs to better enforce service and professionalism standards. 

Sarah D. 

on Google

9 months ago

I recently had my visa debit card used fraudulently in charges adding up to over $1600. As soon as I noticed the charges I reported it immediately. After 5 plus follow-up calls to first bank “fraud department,” it is almost two weeks later and I still have not received my “provisional credit.” I’ve banked with First Bank for many years and have been a great customer. I assumed my hard earned money was “safe” here but that is clearly not the case. Reps speak in careful, generic scripts with no information specific to me as a ... read more

Gini b 

on Google

a year ago

vary helpful staff 

Tracy Meisinger 

on Google

a year ago

I love this bank, but the interaction I had this morning with "Kylie" was infuriating. She did not listen, she asked the same irrelevant question over and over no matter how many times I answered it. I had to walk out because I was getting nowhere and I didn't trust her at all. It was so bad that I am considering pulling my accounts out of that bank. Which is sad, because every other interaction over the past several years has been lovely. 

Pj Barbiedog 

on Google

a year ago

The experience is always top notch. I do the Deposits and cash for the register of my Employer and the Customer service is fast, friendly, and effective.