First Eye Care Prosper, part of MyEyeDr.

Francisco Rodriguez 

on Google

a week ago

Had nothing but great experiences before the last couple days. Dr. Konvalin was GREAT with helping me with my Keratoconus contact lens fitting the last couple years. I woke up yesterday and when I went to put in my contact the very center had a hole in it. I called to explain what happened and I was sent to a contact lens tech named Amy. She was very rude and said the lens was damaged due to me using the wrong solution. I’ve had Keratoconus since I was 18 (22 years) and I’ve always double checked with each doctor I’ve had ev... read more

Cathryn Uselton 

on Google

2 months ago

I normally don’t leave reviews, but this whole experience was a mess from start to finish. When I first went in, no one explained any of the extra charges they added onto my glasses. I was never told these upgrades were optional or even that they cost extra. I only found out about the huge up charge afterward. I reached out to Patient Relations, and they told me they forwarded my email to the Prosper office and that I should hear back within 24–48 hours. I didn’t hear anything. I emailed Patient Relations again… and they wen... read more

Bliss Uselton 

on Google

2 months ago

This provider charged my daughter for services and add-ons that are not covered under her insurance and did not inform her that these services were optional or would result in additional out-of-pocket expenses. The optometrist asked if she frequently uses her phone. When she said yes, they recommended blue light lenses, which are not covered by her insurance. They also performed additional tests that are not covered. They took advantage of my daughter because she was at the appointment alone. We emailed and called multiple t... read more

Drew 

on Google

2 months ago

Traveling for work and needed an emergency contact. Ashley was very helpful and got me what i needed.