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First Community Credit Union
- Credit Unions
- Chesterfield, MO
About this business
Open Sundays At Wal-Mart Most Branches First Community Is A Full Service Financial Institution Offering Money-Saving Products And Services. Locations: Creve Coeur - 10950 Olive Blvd. O'Fallon, MO - 3440 Highway K Chesterfield - 17151 Chesterfield Airport Rd. St. Charles - 2651 Old Muegge Rd. Fenton - 102 Kate G. Lane(Gravois Bluffs) Baumgartner - 5496 Baumgartner Rd. Ellisville - 15715 Manchester Rd. Eureka - 995 W. Fifth Street Kenrick - 7435 Watson Rd. Lake St. Louis - 6100 Ronald Reagan Blvd. (Inside Wal-Mart) Maplewood -... read more
Location details
17151 Chesterfield Airport Road, Chesterfield, MO, 63005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The worst communication I've ever experienced. The worst customer service I've ever experienced. I would never recommend anyone to open an account with ********************.
Business response:
We appreciate you bringing this matter to our attention and apologize for your experience. We are committed to providing excellent customer service and we are sorry to hear that we fell short in this instance. As a courtesy, weve credited your account.If you have any other questions or need further assistance, please dont hesitate to reach out. We value your business and are happy to assist in any way we can.
Fccu branch in ******* Hwy K MO. Worst customer service ever! Branch manager is disrespectful and rude! It took 15 minutes to open a bank account for my mother-in-law and instead of sitting beside the person that was training we had to sit there while he did it and then had to get things fixed and at the very end it was still done wrong and they put the money in the wrong account! Today, the branch manager was standing there along with three tellers, there was 1 orher customer besides me. I was told to wait in an empty offic... read more
Business response:
Thank you for bringing this to our attention and we apologize for your experience. We always strive to provide the best member experience possible and it sounds like that was not the case during your recent visit. We have addressed these concerns with the management team at the branch you visited and hope that you will continue to give us the opportunity to serve your financialneeds.
I counted the amount of money which was 5 bills I gave the teller and the teller told me that it wasnt the amount. I know what I gave her thats why I hate going through the window teller. Because at that point they could say anything. On top of that she was a snobby woman who didnt speak at all. Horrible **************** in ****** **. She took forever to tell me that I was 100 short. Which is a lie. Ive been with this bank for 8 years and I think Im going to *************. Until then Ill start going in to do all my business ... read more
Business response:
We appreciate you bringing this matter to our attention and apologize for your experience. After thoroughly reviewing the situation, including verifying camera footage and auditing the cash drawers, everything has been found to be in balance. However, we understand your concern and want to ensure you're fully satisfied. As a courtesy, weve credited your account with the amount in question.If you have any other questions or need further assistance, please dont hesitate to reach out. We value your business and are happy to ass... read more
My mother went through yall(her bank) to get a car loan and I co-signed on the truck and she died 10mons laterI am not on the title to even get plates for the **** truck!!! I have stated I did not want the car and to come get and today at court that filthy a** man said it would cost them more to get the car that they would rather me pay for it and keep accruing tickets since I cant get it in my name!!!! I would have never stopped paying for it IF I COULD Have GOTTEN PLATES!!!! Y'all are dead a** wrong and you know it!!!! Im ... read more
Business response:
The member took out their loan in October 2021. The member on the account passed way in August 2022, which we were not informed of the death until October 2022, leaving only the co-signer on the loan. The cosigner of the loan used cash app to remove all of the funds out of the mothers savings and checking account before informing us of the death, which included social security funds that the government has taken back, causing a loss on the share accounts also. The loan fell behind in payments shortly after. The credit union ... read more
Formal Complaint Regarding Illegal Repossession and HarassmentI am writing to formally report and seek resolution regarding a series of incidents involving an illegal vehicle repossession and subsequent harassment by [Financial Institution/Company Name, e.g., First Community Credit Union (FCCU)] and associated parties. I believe these actions are in violation of federal and state laws, and I request a thorough investigation into the *********** Information: account number Loan amount and monthly payment: $340.00,consistently... read more
Business response:
The referenced loan was taken out by this member in August of 2018. The member was able to keep the account in good standing through May of 2021. However, this member did not make payments in June, July or August of 2021 resulting in the account falling past due. The collections department made numerous attempts to contact the member via mail and phone to setup payment arrangements. The member made two payments on September 9, 2021, which covered their July and August payments, to avoid the vehicle being ordered for reposses... read more
Worst Lender Experience - Avoid at All Costs!If I could give negative a million stars, I absolutely would. This has been hands down one of the worst experiences of my life. Six months ago, we purchased a vehicle through a dealer that used this lender, and ever since, it has been six months of absolute h*** dealing with this company.Its been one issue after another, and just when I thought it couldnt get worse, trying to leave this lender and go elsewhere turned into a complete nightmare. They have a phone system designed to ... read more
Business response:
We apologize for the experience you've had with your loan. There are several ways to make payments without incurring any fees. You can pay by mail, at a branch location using a check or cash, or set up an ACH payment from your bank. If you have online banking with another institution, you can also add us as a payee. Please note that if you choose to pay by debit card, a $6.95 fee will apply due to third-party processing charges. For further assistance, please contact us, and well help you set up the most convenient payment m... read more
This by far has been the worst establishment I have ever did business with. I highly don't recommend them to anyone for anything. Their employees are very rude and unknowable about EVERYTHING! In my opinion they should be shut down. I would give zero stars!
Business response:
I'm unsure of the exact reason for the review. Member has a vehicle loan with the credit union, the ********************** has sent numerous letters and made many phone calls, there was no response to any letter or voice mail. The vehicle is currently out for repossession. Member has been told recently the amount needed to stop the repossession. The amount has not been satisfied yet. If member plans on paying this Friday, upon receipt of certified funds the account will be current and the repossession order will be stopped.
Multiple BOUNCE experiences from *******'s Checks and other financial issues with an high number of overdraft fees.
Business response:
Contacted member by phone on 4/29/24. Member had incurred several NSF fees due to initially being unfamiliar with how online billpay checks are processed. Member had already taken steps to avoid these fees going forward by obtaining cashiers checks to ensure funds would be available for payment. First Community did a courtesy refund for the fees.
I'd applied for a consumer loan and was denied because of one open collection and they stated my income was too low. There have been issues with First Community Credit Union denying consumers because of being African American. I have a fair credit score and I'm sure there have been others that aren't African American have a fair credit score with an open collection on their account and were still able to get a consumer loan. I feel there is a racial problem with African American being treated fairly while applying for loans ... read more
Business response:
The application was submitted for a $5,000 unsecured loan with the purpose of debt consolidation and building credit. The only active debt other than deferred student loans is a collection item which was reported June 2023. The level of the applicant’s percentage of debt to income and the open collection, the application was denied due to excessive obligations and collection action. There is not enough recent established payment history to overlook these factors for that dollar amount of an unsecured loan.
Frequently asked questions about First Community Credit Union
How is First Community Credit Union rated?
First Community Credit Union has a 2.1 star rating with 236 reviews.
When is First Community Credit Union open?
First Community Credit Union is closed now. It will open at 9:00 a.m.
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