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Firestone Dental Group Pllc

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2.9
10 reviews
|Dentists|Memphis, TN 38116

1057 E Raines Rd, Memphis, TN 38116

(901) 346-8286

https://www.firestonedentalgroup.com/

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About

General family dentistry with award winning children's dental outreach program. Firestone Dental created the first comprehensive dental outreach program that provides dental family buddy case managers, free transportation, dental education and instruction with healthy snacks while in the office. Our program was designed to address the oral health disparities that exists and improve access to care. We have over 25 years on children's outreach and 40 years of high quality Dental service

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2.9
10 reviews
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1 review has no rating
  • 5 Reviews2.0Google
  • 4 Reviews5.0Wellness
  • 1 Review1.0BirdEye
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Vanesia R. on BirdEye

2 years ago

01/24/2019, 13:02 PM
*Horrible Experience from Last month* Firestone Dental On Raines I went to the dentist office on raines and had several teeth pulled. Afterwards I was scheduled for fill-ins the front desk rep did not verify the insurance before I arrive for the procedure. Mind you I had two insurances, one through my employer and the other through a 3rd party through Firestone. I was giving about 6 shots in the gums which was very uncomfortable and then was told that the insurance wasn't showing active and sent home..a very terrible experience. On today I called to schedule an appointment to have the work completed, verses trying another dentist. I spoke with an loud ghetto lady and I began to ask her if they could verify the insurance information prior to starting to avoid another bad experience. Mind you, I have the same insurance through my same employer. The lady exact words were, " Mam I work in the back and I don't want to hear what you are saying, I will transfer you to penny, ugh bye mam and transfer me to a line that no one picked up. I am a medical professional and that was indeed an horrible customer service moment. I will NEVER go back to to this facility, even after the first time I still referred others. My mom doesn't have insurance and I referred her, she paid CASH all at once for her work. I will not allow them to continue to not treat patients like me with dignity and respect, I Don't mind taking my time and money else were. Employees should be trained on proper customer service, bad customer service makes the company look bad as a whole. Front desk representative should verify insurance upon appointment scheduling and also date of arrival prior to arrival time to verify if they has been any changes since last checked. The Thomas location is the best, my kids enjoy the cleaning's and the full staff on Thomas, thanks you so much for your time and consideration and help. Raines location for adults needs to get on board and showed be trained my the Thomas location regarding customer service, and company quality.
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Anonymous on Wellness

7 years ago

10/08/2013, 06:00 AM
Did this dentist thoroughly examine your teeth? Definitely! They spent extra time to make sure they didn't miss anything Was the waiting area spacious? Yes, extremely spacious
Anonymous on Wellness

7 years ago

10/08/2013, 02:42 AM
Did this dentist thoroughly examine your teeth? Definitely! They spent extra time to make sure they didn't miss anything Was the waiting area spacious? Yes, extremely spacious
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Anonymous on Wellness

7 years ago

07/08/2013, 06:36 AM
Was this provider's office clean? Yes! I was amazed at how clean it was!
Anonymous on Wellness

9 years ago

08/01/2011, 01:10 AM
Did you leave the office feeling satisfied with your visit? Completely! Was this provider sympathetic to your situation? Yes! They went above and beyond to make me feel special and respected Did this dentist practice good oral hygiene? Definitely! They had one of the brightest smiles I've ever seen!
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