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Firestone Complete Auto Care
- Tires
- Marysville, WA
About this business
Location details
17305 27th Ave NE, Marysville, WA, 98271, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
I have been a good customer of FS for the last about 9 yrs. I trust FS a lot. But FS in Marysville WA has got the worst customer service I ever experienced. This is second time I am experiancing mistreatment. They are not happy with their work. I am no more going to this place again.
As always excellent job done!!! From airing up my tires each time I pop in, oil changes, hand other services to fixing my son's heater in his car - kudos to Jack for finding out what issue was with heater and fixing it just in time the winter cold!!
**EDIT** The manager contacted me, and offered a solution is could not refuse, he also apologizedfor the issues and took accountability that they failed in the customer service aspect. For now I will leave my review at 4 stars, but I am optimistic we can get to 5. Absolutely the WORST experience ever. I called ahead to make an appointment for an alignment (my car had a slight pull to the right) and oil change, when I arrived I stood in the lobby, without greeting for what seemed like 10 minutes, it was probably only 5, I mad... read more
Highly recommended!! The reviews don't justify the quality of their service. These guys are awesome. Very knowledgeable, honest, and helpful. They were able to figured out the reason behind the brake light showing up on my dashboard, disagnosed caliper seal leakage, spotted that I needed battery replacement, and other issues. I took my car to another autostore with higher reviews because they are closer to my home but doesn't look like they did much checking they didn't find any problem while the brake light still popping up... read more
I have been to the specific location twice because I just moved up to the area. Both times I've gone, the staff were very friendly, professional, and efficient. I will absolutely be returning to this location. This time Brian/Bryan helped me. They also did not give me a hard time about my well behaved ESA (emotional support animal) which some places do. Honestly I would give more stars if I could.
Frequently asked questions about Firestone Complete Auto Care
How is Firestone Complete Auto Care rated?
Firestone Complete Auto Care has a 4 star rating with 561 reviews.
When is Firestone Complete Auto Care open?
Firestone Complete Auto Care is closed now. It will open at 7:00 a.m.
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