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Firestone Complete Auto Care
- Tires
- Baton Rouge, LA
About this business
Location details
6699 Siegen Ln, Baton Rouge, LA, 70809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Customer service? What customer service? Went to drop our 2014 RLX off early for a tire replacement at 3 (got there for 2:30ish) and decided to go with all four new tires before walking in. Marshall (customer service rep) wanted to know the tire size, so I told him the make and model of the car with stock wheels. He then proceeds to tell us to go outside check on the side wall in a rather aggravated tone (mind you I already know what to do, but that’s besides the point). I decided to drop over $600 on tires and give you my b... read more
Business response:
Hello, Jeremy. Thank you for making us aware of the experience you had when you came in for tire service. We apologize for any inconvenience, and we're happy to help. Please email us at socialcare@bfrc.com with these details of your visit, the store location, your invoice number, and your contact information. We appreciate your business with Firestone, and we value your feedback. ^Mariah
The manager at this store is a misogynist. On Tuesday, 3/3/2020, when it was brought to his attention that a customer who happens to be a woman didn't care for the way he spoke to her, he responded, and I quote, "Well, when I go in for a manicure, I don't ask how much it costs." Customers should be empowered to ask for a cost breakdown of the services provided to them. It is ridiculous that someone who provides a retail service is so offended by a customer asking for a price that he falls back on outdated and outrageous ster... read more
Business response:
We would like to know more about your experience at our Baton Rouge location. Please email us at socialcare@bfrc.com with your contact information and further details of your concerns. ^Miguel
RecommendedWorkers are super sweet love the atmosphere
Employees are nice enough, but if you're going to give a customer a completion time it's probably a bad idea to miss that time by 2+ hours...
Horrible. Go somewhere else... Unless you want to spend your money only for them to make your vehicle problem worse.
Frequently asked questions about Firestone Complete Auto Care
How is Firestone Complete Auto Care rated?
Firestone Complete Auto Care has a 4.3 star rating with 591 reviews.
When is Firestone Complete Auto Care open?
Firestone Complete Auto Care is closed now. It will open tomorrow at 7:00 a.m.
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