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Firestone Complete Auto Care

3.7

About this business

Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more. We've been providing the right solutions since 1926, one customer at a time. Our teams of professionals understand cars and they understand the people who drive them. We use advanced technology and offer quality products from brands you trust - all of which add u... read more

Location details

535 Granite St, Hartford, MA, 02184, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 6:00 p.m.
Tue7:00 a.m. to 6:00 p.m.
Wed7:00 a.m. to 6:00 p.m.
Thu7:00 a.m. to 6:00 p.m.
Fri7:00 a.m. to 6:00 p.m.
Sat7:00 a.m. to 6:00 p.m.
Sun9:00 a.m. to 5:00 p.m.
3.7211 reviews
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Andrea Calhoun's profile image
Andrea Calhoun 
recommend  Recommended
4 years ago

Attention Ladies!!!! Just pick up my car from Firestone Auto care in Braintree, MA. Great service butttttttt!!! watch out for Rick, he tried to charge me for a lifetime rotation of my tires without ever telling until I asked to look at my charges before I payed. low and behold there is $ 199.00 life time warranty that I didn't aks for!! It is a shame women are taken advantage of by car services people. Ladies beware!!!! 

Business response:

Hi Andrea, we never like to hear that one of our customers had a poor experience at our location, and we're here to help. If you'd like further assistance, we'd be glad to refer your concerns to the appropriate team. Please email us at socialcare@bfrc.com with the details, and your contact information? We appreciate your business with us, and we hope to hear from you soon. Thank you for contacting Firestone. ^Gen 

Erocia Banks's profile image
Erocia Banks 
recommend  Recommended
4 years ago

Good service and a 6 months payment plan 😎 

Business response:

Hello, Erocia. We are so happy to hear that you chose us for your automotive needs. Thank you for being a part of the Firestone family. ^Alexis 

Fred Perry's profile image
Fred Perry 
6 years ago

My mother just bought new tires. She drove from Braintree to Plymouth with loose lug nuts. I torqued them to spec myself, I will never recommend Firestone to anyone. 

Fred Perry's profile image
Fred Perry 
6 years ago

My mother just bought new tires. She drove from Braintree to Plymouth with loose lug nuts. I torqued them to spec myself, I will never recommend Firestone to anyone. 

Leggos Holbrook's profile image
Leggos Holbrook 
7 years ago

The worst service I ever had in any place. Tires losing pressure Lost my center cup and when called to complain was called names by SO called technician. Called the corporate to get things taken care of they promised that the regional manager will call within 48 hours and weeks later nobody gave a damn to do so. Never going back. PLEASE STAY AWAY FROM THIS RIDICULOUS PLACE 

Melissa Marable's profile image
Melissa Marable 
8 years ago

Thank you so much Winston and team for all of your support and assistance while dealing with my broken rental from enterprise. Your team went above and beyond. Driving me to the mall to get my son his gear for his basketballs game was truly appreciated. Thanks for making a bad day better 

Jean Marie Kathryn's profile image
Jean Marie Kathryn 
8 years ago

I would have to say that I am 100% satisfied with the service I received at Firestone in Braintree. Any work that needed to be done the tech would look at ,then come out to me and inform me of what the situation was at hand, I really liked that and happy that they would converse and actually get your approval on work that needed to be done . I was also satified with the customer service. I definitely have plans to go back near the fall to possibly get new tires before the start of next winter. Great job to my boys at Firesto... read more

Courtney Parsons's profile image
Courtney Parsons 
8 years ago

They suck They suck They suck They suck They suck They suck They suck They suck They suck 

Beth Simpson's profile image
Beth Simpson 
8 years ago

TERRIBLE CUSTOMER SERVICE! The Braintree MA location serviced our car and now it isn't even driveable! We were told by two other shops that the damage was caused by what Firestone did and they refuse to accept responsibility or do anything to repair it. It's currently being towed. This company is awful. BEWARE 

Frequently asked questions about Firestone Complete Auto Care

How is Firestone Complete Auto Care rated?

Firestone Complete Auto Care has a 3.7 star rating with 211 reviews. 

When is Firestone Complete Auto Care open?

Firestone Complete Auto Care is closed now. It will open at 7:00 a.m. 

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