Firestone Complete Auto Care

CHUCK W. 

on Citysearch

13 years ago

my experience – I have bought 2 or three sets of tires. I got good tires at a reasonable price. No issues with them. The service has always been prompt and courteous. My only compliant is that they always try up sale you for other work... I leave that to my regular mechanic. 

Jacob L. 

on Citysearch

13 years ago

Overpriced parts, Overpriced labor time - dont get burned – My car failed emissions so it needed parts replaced, including - Oxygen sensor, front, and Mass Air flow sensor. Their price seemed a bit high, but being new to the area, I gave them a go....but boy I was wrong to do so. Only after paying them and doing some online searching, I realized that not only did they overprice their parts and labor, they actually outright lied about the parts they used. When I asked why parts were so much more expensive than the parts I fou... read more

carshopper2 

on Citysearch

13 years ago

Happy Customers for Years – We've been using this Firestone for almost 10 years now, and have always been very pleased with how professional and honest they've been with us. I really can't believe that so many people have had negative experiences, but I have to assume that most of the people who are happy just don't bother to write a review. In our 10 years experience with them, they have never tried to sell us something we didn't need, never been pushy, and they've always been able to fix whatever is wrong. We actually feel... read more

takhdy 

on Citysearch

15 years ago

Can't screw a lug nut, but can screw you! – After multiple 'Fall-special' vehicular inspections to see what was wrong with my car, all I ended up with was a no-fault diagnosis, save for marginal corrosion on the battery, and a rusty radiator hose -- both non-critical issues. And then, I almost crashed my car the other day 'cause the lug nuts came flying off of the wheels! These guys cant replace the lug nuts properly after removing them for their oh-so-special inspections. Save your car, save yourself, and please please go e... read more

bgosden 

on Citysearch

16 years ago

Save yourself some money and trouble!!!!! – I went here to redeem a free oil change coupon I got in a catalog we bought for a fundraiser. True to form, they called and told me there were about 6 things wrong with my car upon arrival. Among the problems were: and oil leak, contaminated brake fluid (I don't know much about cars but how does break fluid get contaminated) which, of course, calls for a full break flush, 1 low tire on the back, etc. Now, I replaced the low tire on the back and bought a second back tire because my ... read more

Jen324green 

on Citysearch

16 years ago

Do not go here-If your problem is urgent, have your car towed to a better mechanic!!! – This company has mechanics and salepeople who do not have the adequate knowledge necessary to do a good job. One of their other locations messed up a repair, and this location attempted to fix it. They did not repair the problem, and now I have to pay to take it to the dealership anyway. I should have just done this in the beginning. They actually tried to tell me I needed new spark plugs and the job would cost $185.00!! Ha! When I called... read more

atlcdr 

on Citysearch

17 years ago

Dishonest and possibly malicious. – I got a call from my girlfriend saying her '05 Mustang was making a terrible racket from the rear of the car when it was in motion. When I arrived, I didn't notice anything obvious and it was pretty much undriveable, so we called a tow truck and had it taken to the nearby North Druid Hills Firestone, where she normally got her oil changes, etc. They told us there would be a $100 charge for an engine diagnostic, which sounded unnecessary because it didn't sound engine related at all, but wh... read more

kclemenc 

on Citysearch

17 years ago

DO NOT GO HERE!!! – Much like the other reviewer I went b/c my AC had gone out. I paid $400 for an engine diagnostic and an AC diagnostic. The only thing I ended up actually "getting" was new spark plugs and wires. They said that my AC compressor was out among other things and quoted me $2000. After reading these other reviews, by mistake by the way, i decided to go to the Meineke down the road on N Druid. Long story short. They told me my AC compressor was fine and the only thing wrong was a hole in one of the hoses, and th... read more

johnsonm 

on Citysearch

18 years ago

Worst Automotive Shop – I went for coolant pressure check. They checked and made a estimate of 1000$, that i would need water pump, hoses and all the other things replaced coz of coolant leak. To get a second opinion i went to Midas auto care and spend again 25 $ for coolant pressure check. they did the pressure and found everything is ok only your hoses are old thats why coolnt in the resrvior tank is not full. they made the estimate of 250$. To get the third opinion i went to "Meineki" at Glenwood rd in decatur. The shop h... read more