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Fidelity Health Care
- Home Health Care
- Moraine, OH
About this business
Location details
3170 Kettering Blvd, Moraine, OH, 45439, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I’ve been dealing with Fidelity for 20+ years now. It wasn’t until the past year that I noticed a problem. Fidelity collects copayments before submitting claim to insurance. My EOB statement details submitted charges, what insurance paid and what I paid. I end up overpaying yet Fidelity does not credit my account or reimburse the overpayment. They pocket the difference. It adds up over time. I notified my insurance company and they called Fidelity and spoke with billing about it. Billing said that I would be credited, but I’... read more
If it were possible to submit with zero stars, it would be better. This company is a giant warehouse that has put cubicles in the corner with an outer door. All of the employees that are for insurance help are in open air cubicles that allow you the hear every insurance HIPPA violation being transacted. Any attempt to communicate with them is through a bank- vault style opening that hinders any real communication. The have to yell at you to get through the HIPPA violating background noise, and then if you have to raise your ... read more
i cant even say anything GOOD about this company. The customer service is AWFUL, trying to get ahold of someone is even WORSE. I have had 2 missed SCHEDULED visits NO call NO show, the supervisor pretty took the nurses word over MINE. Only put a star because i cant leave it BLANK!
New customer here. Started using a cpap machine. Having trouble using it. Ordered a product for it that sales suggested. I am on a time table with my insurance where if I do not comply I have to pay for everything. Ordered on Tuesday, told I would have Wednesday, Thursday at the latest. Called Thursday, end of day, was told they did not have it, was dropped ship from some place else. Could not tell me when I might get it. No information about it. Asked about coming down to store and getting what they may have in stock. If I ... read more
New customer here. Started using a cpap machine. Having trouble using it. Ordered a product for it that sales suggested. I am on a time table with my insurance where if I do not comply I have to pay for everything. Ordered on Tuesday, told I would have Wednesday, Thursday at the latest. Called Thursday, end of day, was told they did not have it, was dropped ship from some place else. Could not tell me when I might get it. No information about it. Asked about coming down to store and getting what they may have in stock. If I ... read more
voicemail stated that it would only be 2 hours before call back it took four hours the product inquired about was half the price on amazon than was quoted with the insurance coverage. Why have insurance?
Frequently asked questions about Fidelity Health Care
How is Fidelity Health Care rated?
Fidelity Health Care has a 2.4 star rating with 134 reviews.
When is Fidelity Health Care open?
Fidelity Health Care is closed now. It will open at 9:00 a.m.
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