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Fidelity Bank - Mortgage Lending Office
- Mortgage Lenders
- Augusta, GA
About this business
If you've begun exploring your mortgage loan options, then you've probably learned that not all lenders are created equally. Fidelity Bank Mortgage is a direct lender with in-house processing and underwriting, which means loan decisions are made faster. Our in-house mortgage operation helps us to provide you with the best in customer service - we keep you updated throughout the entire process. We help borrowers build or renovate their dream home as well as help first-time homebuyers buy their first home. With Fidelity's wide... read more
Location details
3740 Walton Way Ext, Augusta, GA, 30907, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Customer service is poor. When I just called regarding my existing mortgage I was sent through 3 different departments before getting to who I needed to talk to. Also to use their service online is a HUGE pain because it isn't even on or through their own website. It is some third party who Ameris does not provide a link for. You have to call to figure out what the website is. I hope they sell my mortgage to some other better organized bank soon!
We worked with them on a 60 day closing. For the first 20 days I asked repeatedly about down payment and debt to income requirements, but they either lied to keep us from going to someone else or they are too incompetent to know. For the next 30 days our calls, emails, and office visits were ignored. The last 10 days involved them making hail mary attempts and then begging us to give them another chance. We ended up closing with another lender in less than 3 weeks and being told in out first conversation with them the debt t... read more
Frequently asked questions about Fidelity Bank - Mortgage Lending Office
How is Fidelity Bank - Mortgage Lending Office rated?
Fidelity Bank - Mortgage Lending Office has a 2.8 star rating with 5 reviews.
When is Fidelity Bank - Mortgage Lending Office open?
Fidelity Bank - Mortgage Lending Office is closed now. It will open on Tuesday at 8:30 a.m.
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