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Ferguson Plumbing Supply
- Plumbing
- Mandan, ND
About this business
Location details
2817 37th St NW, Mandan, ND, 58554, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
ORDERED A SPECIAL MADE PIECE FOR A CONTRACTED JOB THAT WAS BEING DONE ON 6/11/23. WAS TOLD THIS WAS MADE & SHIPPED BUT THEN NO ONE HAD ANSWERS ON WHERE IT WAS. THEN TOLD IT HAD NOT BEEN MADE & AFTER A MONTH HAD PASSED & I HAD LEFT THE HOMEOWNER WITH A TORN OUT SHOWER FOR A MONTH WE CANCELED THE ORDER. WORKING WITH LINDA DALTON ON THE REFUND & ONLY THE REFUND FOR THE SPECIAL ORDER PART HAD BEEN REFUNDED. WE WERE MISSING THE SALES TAX. THEN WE HAVE TO CHASE THE SALES REP TO GET ANSWERS ON WHEN THE SALES TAX WILL BE REFUNDED. T... read more
Dishwasher leaked in December. It has been screw up after screw up in trying to get a tech out to inspect and install my leaky dishwasher. Ultimately their miscommunication resulted in me having to open a homeowners claim due to bills that came due before they even contacted me to schedule an appointment. Then they sent out a tech to inspect but they were unable to do so because the dishwasher was sitting uninstalled in the garage. Which I told them it was. We are now in Mid-June. I have been handwashing my dishes for 6 mont... read more
Business response:
Thank you for your feedback and we greatly appreciate the opportunity to make our service even better; we deeply apologize that the mark was missed with this shopping experience. To assist with your issue, we will be forwarding the information you provided to the manager that would be best to assist you per the information you have provided. You will receive a response from a manager within the next 1-2 business days.
Dishwasher leaked in December. It has been screw up after screw up in trying to get a tech out to inspect and install my leaky dishwasher. Ultimately their miscommunication resulted in me having to open a homeowners claim due to bills that came due before they even contacted me to schedule an appointment. Then they sent out a tech to inspect but they were unable to do so because the dishwasher was sitting uninstalled in the garage. Which I told them it was. We are now in Mid-June. I have been handwashing my dishes for 6 mont... read more
Business response:
Thank you for your feedback and we greatly appreciate the opportunity to make our service even better; we deeply apologize that the mark was missed with this shopping experience. To assist with your issue, we will be forwarding the information you provided to the manager that would be best to assist you per the information you have provided. You will receive a response from a manager within the next 1-2 business days.
Possibly the worst customer experience I have ever had. Placed order in late December. Many items were shown as in stock, but still have not arrived and it is now early March. Though the order was paid it does not appear the items were actually ordered. Items with longer lead times of March & May are now May & August! Zero proactive communication! Very difficult to get through to the Rep or Customer Service. When I do get someone on the phone actions are followed up slowly or not at all. They answer all reviews with apologie... read more
Possibly the worst customer experience I have ever had. Placed order in late December. Many items were shown as in stock, but still have not arrived and it is now early March. Though the order was paid it does not appear the items were actually ordered. Items with longer lead times of March & May are now May & August! Zero proactive communication! Very difficult to get through to the Rep or Customer Service. When I do get someone on the phone actions are followed up slowly or not at all. They answer all reviews with apologie... read more
Poor customer service, we have been extremely disappointed by the lack of help that we have received. My phone calls are sometimes answered and sometimes not. I ordered polished nickel shower system and received what look like a polish chrome. The only competent sales representative that I dealt with at the Clearwater store was Cathy. And I had to run to their warehouse three times to pick up items.The sales representative that I dealt with seem to be too busy all the time. I would recommend doing your homework and truly res... read more
Business response:
Thank you for your feedback and we greatly appreciate the opportunity to make our service even better; we deeply apologize that the mark was missed with this shopping experience. To assist with your issue, we will be forwarding the information you provided to the manager that would be best to assist you per the information you have provided. You will receive a response from a manager within the next 1-2 business days.
Poor customer service, we have been extremely disappointed by the lack of help that we have received. My phone calls are sometimes answered and sometimes not. I ordered polished nickel shower system and received what look like a polish chrome. The only competent sales representative that I dealt with at the Clearwater store was Cathy. And I had to run to their warehouse three times to pick up items.The sales representative that I dealt with seem to be too busy all the time. I would recommend doing your homework and truly res... read more
Business response:
Thank you for your feedback and we greatly appreciate the opportunity to make our service even better; we deeply apologize that the mark was missed with this shopping experience. To assist with your issue, we will be forwarding the information you provided to the manager that would be best to assist you per the information you have provided. You will receive a response from a manager within the next 1-2 business days.
Scam company pretending to send you an important certified letter but really an advertisement
Business response:
Thank you for your feedback and we greatly appreciate the opportunity to make our service better; we deeply apologize that the mark was missed with this experience. To assist with your issue, we will be forwarding the information you provided to the manager that would be best to assist you per the information you have provided. You will receive an email from a manager within the next 24 hours.
Scam company pretending to send you an important certified letter but really an advertisement
Business response:
Thank you for your feedback and we greatly appreciate the opportunity to make our service better; we deeply apologize that the mark was missed with this experience. To assist with your issue, we will be forwarding the information you provided to the manager that would be best to assist you per the information you have provided. You will receive an email from a manager within the next 24 hours.
Frequently asked questions about Ferguson Plumbing Supply
How is Ferguson Plumbing Supply rated?
Ferguson Plumbing Supply has a 2.3 star rating with 8 reviews.
When is Ferguson Plumbing Supply open?
Ferguson Plumbing Supply is closed now. It will open on Monday at 8:00 a.m.
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