Fender Funeral Directors

Rebecca Martin 

on Google

6 months ago

Took over a week to cremate the body after getting signed approval and already having possession of the body. Promised his personal effects, including the wedding ring and an earing, would be removed before cremation, and also that the ring and earing wouldn't melt anyway. The body was cremated and both the ring and earing are missing. Are they stolen? Are these people just completely inept? We may never know. 

Kentucky Comfort Solutions 

on Google

2 years ago

James Fender is a good man. He is compassionate and professional and the amount of stress he has to deal with from grieving families everyday shows the testament of his character. He remains cool and calm under fire and is professional and reserved. I see a lot of reviews where people are bashing him for this that and the other but my personal experience was nothing but stellar respect and dignity. James and his staff were both compassionate and patient with our family during our darkest time. He buried my daughter with resp... read more

Tiffany Wilkinson 

on Google

7 years ago

Very unprofessional!! Nothing James said he could do for my family was done! He treated my sister in law like my brother didn’t mean anything. He grew up with my husband and his brother and it was if he just wanted money. He came to my sisters house to get the arrangements planned and nothing she asked for except the casket was right. She asked him to put a panel of pictures in the casket and he said he could and they wasn’t there when we came to the funeral home to view his body neither was the flag that was supposed to dis... read more

Mattie Drury 

on Google

2 years ago

My granddaughter obituary was never put in Lexington Herald after we were told it was. When we got to funeral home for visitation the doors were locked and when we called them they said Oh we forgot we're on our way with her body. We had to stand there and watch as they took her in the funeral home. She looked terrible. Her lips were crusty and her hair was greasy looking. We tried fixing her face and hair. She was such a beautiful girl and to see her that way was devastating. I wish Terry had not been out of town because Mr... read more

Danielle Hernandez 

on Google

5 years ago

The passing of my husband. James & his staff went above & beyond to make it stress free as much as possible. James had to do serval trips out of state to get my husband, his belongings, do paperwork, and not one time James complain to me. He did his job very well. The day of my husband service. It was very clean, and the set up was more than I What I was expecting. They did not rush anything. We had our service and when everyone left. James let me stay alone with my husband for a little bit to say my final good byes, and I c... read more