Favret Heating & Cooling

Kevin L. 

on Birdeye

2 years ago

My furnace was making a terrible sound on a weekend, but called Favret anyway I was directed to an answering service, and left a message to have on-call tech contact me. I was contacted by Kyle a few hours later, and he quickly came out to house. Diagnosed for about 30 minutes, then tightened something to eliminate sound. I was very happy with the quick response, his professionalism, and friendliness. And, since I had a service maintenance package, the service call was free. Would highly recommend Favret and Kyle 

Susan T. 

on Birdeye

3 years ago

Hands down the worst service, customer service or lack of we have ever experienced. Called them to repair our Carrier Geo Thermal system. They came out on 1/18, ran some checks, chgd the air filter w/one we had & said we needed a new control board. Charged us $344 for the service. Stated they'd be back to install when part comes in. Didn't get a call or any status updates, so I called back 10 days later on 1/28, woman who answered the phone was curt. Explained my situation, she transferred me to Dispatch. Susan in Dispatch... read more