Farmers Insurance - Genaro Garza

melissa vargas 

on Google

a year ago

My family and I have been using Genaro and his services for a few years now. We are all very happy and we keep recommending his office to family and friends. The entire staff here at Genaro's office is pleasant and make us feel welcomed every time we visit the office. The renovations look amazing by the way. They have always provided a calm, clean, and professional space for their clients. I can appreciate their efforts of calling us by our name and following up on our appointments. I highly recommend Genaro for your tax an... read more

lily G 

on Google

6 years ago

I don't usually write reviews but this agency sent my mom through a collection agency just for a fee of $25 dollars. (Truely a joke) they sent a email and didn't explain to check the "spam'' folder which I don't really check because it's "spammed" for a reason. They owe her a credit why couldn't they charge themselves from there. 😒 I wouldn't recommend this agency to anyone. Get your insurance somewhere else like AAA. Less hassle better costumer service 👍. 

Genaro Garza 

on Google

6 years ago

Response to Lili G Hello Lili, we are sorry you feel disappointed with our service; We always strive to go beyond clients expectations. I would like to apologize for not making sure to ask you to check your "spam" folder for our emails, and for not charging the $25 you owed in your account, however, we can not charge anything on clients account unless we receive authorization and clearly we never receive it from the emails nor from the voice messages we left. Anyway, thank you for allowing us to serve you with your insurance... read more

Alex Williams 

on Google

7 years ago

One of their agents, Natalie Nava, "mistakenly" instructed their billing department to charge my account for two separate charges without my authorization. Not only did I have to find out about these charges on my own, but I also had to spearhead the movement to get the money back into my account. The whole process has been extremely hurtful and frustrating with no one caring how this theft of money has impacted my life whatsoever. I have called, gone to the agency in person, and talked to multiple Farmers "representatives,"... read more

Natalie Nava 

on Google

7 years ago

This is in response to the review of Alexander Williams. As a Agency we take seriously the way our clients feel.It is important to us, for our clients to know that we will do all that is within our reach to serve you. We are a Agency with the utmost, strongest morals and integrity and take pride in such. As to the incident with Mr. Williams, Mr. Williams came into our office in a irate manner to enlighten us of a charge that had turned up on his card that he did not recognize therefore did not authorized. We immediately c... read more