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Fantasy RV Tours
- Hospitality
- Las Vegas, NV
About this business
For over 40 years, Fantasy RV Tours and Creative World Travel have offered professionally guided Caravans and Rallies around the world. We guide you safely to your destinations, take the stress out of planning a vacation, give you time to independently explore, provide lasting memories and friendships and are endorsed by the largest RV organizations, including Family Motor Coach Association (FMCA), Winnebago, Good Sam Club and Tiffin Allegro Club.
Location details
7250 Peak Dr STE 108, Las Vegas, NV, 89128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
CAUTION!!!! If I could give a zero, I would. We recently signed up for a tour to Alaska. 2 weeks later, the company changed the tour date by 10 days. Since this created a conflict for us, we called right away to cancel. We were told that they have the right to change the dates and that we would still have to pay the cancellation fee. Even if the fine print stated that they had the right to change the dates, I believe not returning our deposit is unethical. We were going to schedule a different tour, but not now.
Business response:
There is some confusion. We have tried reaching out to the customer. The initial phone representative did quote our standard refund policy, but after management reviewed the cancellation a FULL refund was issued. We are sorry for the miscommunication and hope that the customer sees that we did do the right thing.
I would give them no stars if I could. I paid $1993.25 deposit to be on the "wait list" for the Maritime tour in 2024. Julie said I would likely get a reservation as I was #7 on the list. She assured me the deposit was fully refundable at any time even if by Mar. we did not get a tour reservation. She insisted there was "no risk". I wasn't even sure we wanted to go on this pricey tour but thought it a good idea to get on the waiting list since there was "no risk" and I could get my deposit back at any time. About 2 weeks lat... read more
Due to continued break downs with our rv and advancing years in age we have been unable to go on a fantasy trip. We have switched to two different rally's and now we are told that we are not eligible for a refund. To book a rally where you don't need an rv you must pay an additional fee for accommodations. We have been unable to find a buyer to transfer our deposit to. I would expect a reduced $$ refund to cover cost of doing business but no deal there. Will not recommend fantasy tours to anyone!!!
Business response:
We are sad to see how this has all worked out for them. They originally booked on 9/4/19 for the Mississippi River Road Tour. As the customer stated, they have switched their tour a couple of times. When they did the original switch, they agreed that the paid funds be moved to the newly booked tours as travel credits. We, as tour coordinators, paid out funds to vendors on the originally booked tour. That is the reason for no refund being offered on the newly booked tours. They are using their travel credit from the original ... read more
The perfect way to travel by RV. We didn't have to do any of the planning. Our guides did a great job of leading the Alaska tour and we got to meet new friends we never would have that will now be lifelong friends. Prices are comparable to doing the trip if we tried to do it alone, we just wouldn't have had the safety of a group and would have had to do all the reservations and planning on our own. In the end, we are very happy to have chosen to travel with Fantasy RV Tours.
We have been on Fantasy tours and have always had a great time and made so many lifelong friends. It seems that all the complaints I read are from circumstances caused by the pandemic. It's unfair to rate the entire company poorly because of this. The entire travel industry has been hit hard the last 18 months and scramble to cancel and move tours to the next possible/hopeful date. We purchase cancellation insurance for all our trips and have now added cancel for any reason. BTW, the cancellation policy is covered in the Fan... read more
We signed up for the Baja Whale tour 2 years ago at an FMCA rally and we were eagerly looking forward to our 1st tour March 15, '21. Then the pandemic occurred and I began communicating our concern for travel. Eventually I was advised by Julie not to cancel because she "had a gut feeling" it would be canceled and we could keep at least a tour credit. This week we were informed the tour will take place in spite of the fact that the CDC site states Mexico is "do not travel" and the highest LEVEL 4 we would not receive a refund... read more
Business response:
We were sorry to hear that you were not willing to participate in this tour. As you know, this is an RV caravan to Baja, Mexico. We are very concerned about the safety of our travelers and every safety precaution is being taken for the safety of our team and all our guest traveling on this tour. The borders are closed to independent travelers but are open to travel groups that have reservations booked in advance in Mexico. We understand you have concerns, but this tour is one month from departing, and everything is scheduled... read more
Company cancelled 2020 Balloon Festival and as such they would not make a credit to our credit card for monies paid to them. Offered a travel credit but this not satisfactory. I want a full credit for money paid for this trip.
Business response:
We did not cancel. Albuquerque Balloon Fiesta postponed the event and moved all tickets to 2021. We are just passing along what is being offered to us. We are tour organizers and pay for tickets and spots to events on our client's behalf way ahead of the event. We don't hold on to money and pay for tickets the day before the event happens. We are offering 100% travel credits for anyone that doesn't want to go in 2021 and can use their non-refundable funds on any tour and they never expire. We are very sorry this customer is ... read more
Fantasy RV Tours refuses to refund our $1,496.50. They claim that we are within 90 days of travel (we are more than 60 days). We were waiting to see how the pandemic plays out. We have decided not to be in the company of others due to age (86) and risk factors (COPD, heart failure). Some companies are making exceptions to policies but not this one. BEWARE
Frequently asked questions about Fantasy RV Tours
How is Fantasy RV Tours rated?
Fantasy RV Tours has a 4.2 star rating with 127 reviews.
When is Fantasy RV Tours open?
Fantasy RV Tours is closed now. It will open at 8:00 a.m.
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