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Family Security Credit Union
- Finance
- Decatur, AL
About this business
Family Security Credit Union, located in Decatur, Ala., has been serving the community for more than 50 years by providing various deposit rates, low loan rates and low-cost financial services. It offers its membership to individuals and businesses living, working, worshiping and attending schools in the counties across Alabama. It offers a wide range of services and products to its customers, such as insurance options, family security trust and financial services, payroll deduction, share and checking accounts, direct depos... read more
Location details
2204 Family Security Pl, Decatur, AL, 35603, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Will not send information on my account showing my balance left on automobile and this buisness will not allow me to create an online account to make payements. Keep telling me I have to speak with my Bankruptucy lawyer before I can create an account when I have already been dismissed from my banktuptcy. Online account is needed so I will not have late fees but they will not allow me to do this and will not allow me to add another authorize person to speak with them about my account.
My fiance was bullied, harassed, and threatened by the female branch manager here. The manager attempted to steal my fiances legitimate cashier's check by citing it was fake and would not return it. She then tried to forcibly removed her by calling the police. She claimed she used ****** to verify it's inauthenticity. The bank was called and the check and receipt of said check was verified twice. She still would not return the 5k property. 4 officers were involved in this dispute. There was no reason for this. It occurred du... read more
Horrible service, i understand a ice storm in north ******* but ** open branch in ************* wont answer a phone? I am out of state with a debit card you shut off and its been 3 days now without being helped. Your systems ****
This cu put the incorrect info on my credit report and refuses to remove it. I was a member for over 10 years.
This cu put the incorrect info on my credit report and refuses to remove it. I was a member for over 10 years.
The Family Security Credit Union, is bad place to banking with they practically in Hispanic and take advantage of the Latin Community, Unnecessary reporting to The Credit Agency for no reason, upon open an account and have a line of credit sure pay , that I pay off and transfer money back and forward , they have the nerve to report the credit agency trans union if I am doing some wrong lie about it as well. The sure pay is it as the customer description if you know that the customer transfer funds back into account every two... read more
I started with FSCU over 11 years ago with a credit score of 620. Over the past 11 years I have paid off 3 vehicles, 5 personal loans and raised my credit score to 690 with them, while never being late with a single payment. In the Spring of 2020 with all the paranoia about the Pandemic just getting started, I reached out to FSCU for a one month extension on four accounts until I could see what the Pandemic was going to do and to assure my perfect payment history. They finally allowed the extension. A few months later in 202... read more
Business response:
Family Security Credit Union is a member owned financial cooperative that manages our members funds that are deposited within the institution. Part of the credit union purpose is to loan these funds to those members that have borrowing needs. This process requires good loan policies and underwriting practices to ensure we remain good stewards of the members funds. We work with members that have financial problems or other unforeseen issues and one of the tools we use are loan extensions. In the past year we have been very li... read more
I started with FSCU over 11 years ago with a credit score of 620. Over the past 11 years I have paid off 3 vehicles, 5 personal loans and raised my credit score to 690 with them, while never being late with a single payment. In the Spring of 2020 with all the paranoia about the Pandemic just getting started, I reached out to FSCU for a one month extension on four accounts until I could see what the Pandemic was going to do and to assure my perfect payment history. They finally allowed the extension. A few months later in 202... read more
Business response:
Family Security Credit Union is a member owned financial cooperative that manages our members funds that are deposited within the institution. Part of the credit union purpose is to loan these funds to those members that have borrowing needs. This process requires good loan policies and underwriting practices to ensure we remain good stewards of the members funds. We work with members that have financial problems or other unforeseen issues and one of the tools we use are loan extensions. In the past year we have been very li... read more
this credit union is a joke. They bought out the credit union i was a member at for a decade and i had no problem getting loans. now that family security took over they don't give ANY loans and that's what a credit union is for. They can take payments right out of your checking acct. and they still wont give loans. The number they have is listed local but when u call u get Boaz branch and they put you thru to Stevenson branch. I am going to ********* ****** cause Family Security Credit Union is a Joke and they are taking up ... read more
Business response:
****, we are sorry to hear that you are not happy with your experience at Family Security Credit Union. Each loan decision is unique and many factors determine if a loan can be approved. Regarding our phone number listing, all calls are routed to our call center in Decatur, AL. This allows Family Security to expedite our member's request and offer better member service. We never want to see a member close their account, but occasionally the member's needs are outside the lines of what we can provide. We wish you great succes... read more
Frequently asked questions about Family Security Credit Union
How is Family Security Credit Union rated?
Family Security Credit Union has a 2.7 star rating with 52 reviews.
When is Family Security Credit Union open?
Family Security Credit Union is closed now. It will open at 9:00 a.m.
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