Family Affair Heating and Cooling

Jonathan Rende 

on Google

4 years ago

My home warranty company sent a tech from "family affair heating and cooling(FAHC)". He came, took apart my machine, said he needed to submit the diagnosis and quote to my warranty company, took my CASH deductible, and left. My warranty company still has no record of him coming, much less the fact that he took my money for the deductible. My machine still doesn't work and now it's in pieces and my deductible is gone. FAHC is one person with a disconnected land line and a full voicemail. The owner's name listed in the public ... read more

Barb Mackey 

on Google

4 years ago

came a day early for scheduled appointment thru home warranty but unable to contact them back again for the diagnostics to be sent into the warranty company. I week past and still no answer back from the one and only message I was able to leave since the voicemail box was full after that and my home warranty company has not been able to contact then either.....still not sure why an HVAC company was sent out for an OVEN issue..... 

Anonymous 

on Google

4 years ago

My home warranty company sent a tech from "family affair heating and cooling(FAHC)". He came, took apart my machine, said he needed to submit the diagnosis and quote to my warranty company, took my CASH deductible, and left. My warranty company still has no record of him coming, much less the fact that he took my money for the deductible. My machine still doesn't work and now it's in pieces and my deductible is gone. FAHC is one person with a disconnected land line and a full voicemail. The owner's name listed in the public ... read more

Anonymous 

on Google

4 years ago

came a day early for scheduled appointment thru home warranty but unable to contact them back again for the diagnostics to be sent into the warranty company. I week past and still no answer back from the one and only message I was able to leave since the voicemail box was full after that and my home warranty company has not been able to contact then either.....still not sure why an HVAC company was sent out for an OVEN issue..... 

Melissa Baker 

on Google

4 years ago

Was given appointment for 1/27 between 11 to 3. No show, no call. This appointment was set up through home warranty company. I called number given and it went directly to VM but it was full. Upon looking online, found 4 different phone numbers for Family affair heating and cooling. 2 busy and 2 with full voicemails. Needless to say the home warranty put this company in a fraudulent area for behavior and stated they would not be using them again. Terrible service.