Grace G. on Yellow Pages
6 years ago
08/19/2014, 10:20 AM
I have to agree about the only positive seeming insincere, if you look closely, one of the reviews posted on 05/11/2011
"My smile finally looks the way...
I've always wanted it to. My teeth are healthy and beautiful now and it's thanks to Familia Dental.", but within 8 days was also posting a positive review for a hygienist in Corpus.
I sincerely apologize if this is a mistake and the post is meant for the same hygienist , but since this review is located in yp under Familia Dental on Creekside Way in New Braunfels, it does seem odd to have another post from Corpus within 8 days.
I have found that most of the staff are incredibly unprofessional and unscrupulous. I have been lied to as well as been charged for an appointment that was cancelled on me, because someone wrote in the books that I cancelled in which I did not at that time. The Orthodontist cancelled. How do you deal with a co. like this? Now due to insurance problems, I am forced to stay here until some things are worked out, and then I can finally go find another Orthodontist. When Medicaid requested more x-rays, we had to wait an entire month before they told us during our appointment, in which they knew about 20 days prior and then had to set the appointment up again for an entire 30 days later since they did not make time to do the x-rays for the day they finally told me. This means every month I am having to pay for what will probably be covered by Medicaid and I am totally broke. The billing department has no heart at all. There are, however some nice people such as Amy, the front desk assistant and one of the Dental assistants, sorry bad on names. There are a few that will really try hard to help.
For the most part we did not get to see the regular Orthro more than about 1/2 of the appointments scheduled as they were shorthanded, explaining that CORPORATE was in charge of scheduling.
How do you make braces work when they are not adjusted regularly? What a nightmare. I just pray it Is over soon. Anytime I have tried to fix things, it only makes it worse as they will just transfer you and also transfer the blame and so you get nowhere but frustrated.
As soon as the insurance is clear, we are out of there.
Can anyone recommend a fantastic Orthro in New Braunfels? Honestly, I believe most the problems are coming from Corporate and higher up, so maybe I should not be so hard on the local people, but some of the front people were not very helpful or nice. Hate to say this, but I wish I had gone in with my eyes open. Hope this helps you all.
One other detail, the only positive reviews were back in the middle of 2011