Fairway Ford

D B. 

on Birdeye

6 months ago

Absolutely terrible customer service. I will never go back to Fairway Ford. I inquired about a used truck that had just came through on trade, and since it was new on lot, the sales team didn't want to negotiate on price because it was 'fresh on the lot', in other words, they might be able to get some other sucker to pay full asking price. I tried negotiating the amount they asked me to put down and see if they could meet me in the middle of the asked down payment, and that was a hard No. Customer service is a huge part of a... read more

Steve G. 

on Birdeye

10 months ago

Tried to but a 2025 Aviator from Fairway Ford in South Carolina. David the salesman was really good. He sent me over to the closer vincent and everything was fine except the sales tax was wrong. In Gwinnett County Georgia the sales tax is 6%. Their software told them it was 7 %. I asked him 3 times to please change it . He said no. I asked to talk to someone else about it and he said we was the one to talk to. I have found another identical car online so I guess I will buy that one. I called the tax commissioner's office to ... read more

Steve G. 

on Birdeye

10 months ago

tried to buy a 2025 Aviator online, David the salesperson was very very good. went through the process and when we got to the sales tax part, they were trying to charge me 7% for Gwinnett County Georgia. Well, the sales tax rate in Gwinnett County Georgia is 6%. Vicent the closer told me that is what his software told him so that is what they will charge me. After asking 3 times for him to please fix the mistake and I ask if I could talk to someone else, he said he was the one to talk to. He said he would not correct the mis... read more