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3015 Williams Dr #110, Ste 110, Fairfax, VA, 22031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 11:30 a.m. to 3:30 p.m. | |
| Sun | Closed |
This is a followup to my previous review. I was contacted by the Sulma, the Director of Client Services and they refunded the fees between the storage agreement expiring and me getting in touch with them via phone. She was friendly and apologetic and said they are working on a client portal to make it easier to communicate.
Client for well over a decade. Communication has gotten poor. There is no notice when storage agreements are ended and it is time for renewal, only higher monthly bills. There is also no response to recent emails inquiring about billing or cancelling services. Phone support was helpful, but had zero ability to help with extra bills due to no notice that 2 year agreement had ended. I am no longer doing business with this company.
Fairfax Cryobank has a 4.7 star rating with 286 reviews.
Fairfax Cryobank is open now. It will close at 8:00 p.m.
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