Fair & Yeager Insurance

suzanne bourque 

on Google

2 years ago

Updated to 4 star, I called the office directly (not the agent I was assigned) and after speaking with a senior account manager received an email within an hour to confirm they submitted my claim and i should have reimbursement within next few weeks. Happy that they made the effort to resolve, and to resolve so quickly. Ive been with Fair and Yeager since i got my license over 20 years ago and have never had an issue but lately service has suffered. I cannot get a response on the reimbursement for towing that is covered on m... read more

suzanne bourque 

on Google

2 years ago

Ive been with Fair and Yeager since i got my license over 20 years ago and have never had an issue but lately service has suffered. I cannot get a response on the reimbursement for towing that is covered on my policy. The first claim was in April 2023 and I've had to pursue F&Y agent, there is no proactive attempt made to update me. The second claim was over a month ago, again no attempt to proactively help me. Not sure what's up but next year when my policy expires I'll be shopping for another agent. 

Sophia Romanow 

on Google

2 years ago

I have had a horrible experience with this company and one of their agents. I’ve had to chase her down for any response to my efforts at communication. Even when she says she’ll call back, she does not. No one ever answers the phone when I call the main line nor do they return my calls for a follow up. Every time I’ve had to communicate with them, it’s been very frustrating and left me feeling unvalued as a customer. 

Joy MacFarland 

on Google

4 years ago

Consistently and overwhelmingly outstanding. Whether it's switching a policy to a new car, an accident, or finding out bundles for your insurance, the Fair and Yeager team NEVER disappoints and are always there to answer questions and make things easier. I can't recommend them enough. They are fabulous!