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Eye Consultants of Northern Virginia PC
- Ophthalmologists
- West Springfield, VA
About this business
Location details
8134 Old Keene Mill Rd #300, #300, West Springfield, VA, 22152, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Honestly, I felt that the entire experience was a waste of time, especially since I had to arrange childcare in advance. I had already been in my appointment for about 30 minutes when the staff member who assisted me (who was very kind and professional) informed me that the wait would be an additional 1.5 to 2 hours. I arrived at 12:00 p.m., even though my appointment was scheduled for 1:00 p.m., fully prepared to wait that extra hour—which I did. However, the older gentleman at the front desk made a sarcastic remark about m... read more
Update: I had an unfortunate interaction with the call center yesterday but I was presently surprised when the call center manager contacted me about the interaction with her employee. The employee apologized for the behavior and I also apologized as well for raising my voice during the call. I really appreciated the follow-up, it meant a lot, thank you!
I am actively looking to leave this practice and go elsewhere. The doctor is friendly and I have no issues with her (Dr. Khanna). My issue is that they just canceled a Dec. 5, 2025 appointment for my son that has been scheduled since Dec. 2024. When I called them back to reschedule, the earliest they could offer me was March 6, 2026. That is unacceptable given they were the ones to cancel. The receptionist was unempathetic and unapologetic. This is the second time this has happened to us at this practice.
Although the people are relatively nice (not including the Dr.), they overbook the office and take people very late. We arrived 20 minutes early, was taken 20 minutes late and people arriving after us were taken before us. When I brought the issue up with Dr. Khan, she ignored the fact that we had been there for over 90 minutes and just talked with my daughter who was the patient. Additionally, they charge you out of pocket for eye refraction despite it being a covered service at an optometry facility and with a PPO with Car... read more
Frequently asked questions about Eye Consultants of Northern Virginia PC
How is Eye Consultants of Northern Virginia PC rated?
Eye Consultants of Northern Virginia PC has a 4 star rating with 166 reviews.
When is Eye Consultants of Northern Virginia PC open?
Eye Consultants of Northern Virginia PC is open now. It will close at 5:00 p.m.
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