Eye Care of Iowa

Tanner Bernhard 

on Google

2 weeks ago

I had a very disappointing experience at Iowa Eye Care. During my visit, I was told my vision was great but that I could benefit from blue light glasses to help with computer fatigue. Since I have never had glasses before, I trusted their recommendation. Unfortunately, they sold me an expensive pair of glasses that I later found out I did not need and could have purchased online for just a few dollars. When I called back less than an hour after my appointment to cancel the order, I was told there was nothing they could do be... read more

Matt Ziska 

on Google

6 months ago

Hands down worst Eyecare facility I have ever been to. I ordered contacts and “Janae” was so proud to tell me a text was sent! (Which I never got) And extremely rude and snarky. Every office I have been to has had the courtesy to at least call, even if contacts are waiting. Not to mention trying to get the staff and doctor to understand the lenses they put me in didn’t work, they suggested I wear them over the weekend, after explaining I literally can’t see when I drive and I am a hazard to other drivers, “just gotta get use... read more

Sue K 

on Google

6 months ago

Service has really gone down hill since the company was bought out. My daughter and I have the same insurance, we both have the same genetic disorder that can lead to retinal detachment. My daughter was charged $39 for an eye photo and I wasn't charged for it. I was speaking to the front desk and I hear oops and the line goes dead. I wait for a reasonable amount of time for him to call me back because he had my name, my daughter's name and my phone number. No call back. I called to speak to the office manager. She will be ou... read more

Margo F 

on Google

6 months ago

Fraudulent Insurance Claim filed for glasses (lenses only) I do not have and paid half for please read on- Note I put in a complaint to BBB and the Attorney General - company doesn't answer complaints sent to either I went in and had my eyes examined at Eye Care of IA. I paid my co-insurance of $10.00. I really didn't like any of the frames that they had available. So, I didn't get any. I went back at a later time 11/20/24 with my old glasses. They took the old glasses and were ordering my lenses and would replace them. I pa... read more