Extended Stay America - Richmond - Innsbrook

Nicolle Maroulis 

on Google

a day ago

i’ve never reviewed a hotel before but had to for this one. we booked two nights here and can only stay for 1 because we saw 6 roaches too many and had to leave at 12:30am because it is just way too disgusting. the whole place smells like piss, the rooms have like paint chipped and spackle all over the place, cabinet doors are falling off, it was absolutely disgusting. and the check in process was so annoying i wanted to scream. AVOID this place 

A.J McRae 

on Google

2 weeks ago

Great energy! Kid friendly, They are the best staff ever! So kind and just on top of everything! Bring the whole family and the rooms are super spacious and they take care of their guests. I love that i feel safe here. Just go head and book with them. Close to everything! 

Crystal Tatum 

on Google

3 weeks ago

Clean. Welcoming. David, Kadija, Shay are all amazing!! Always goes above and beyond to make sure you feel safe and comfortable. Felt like home. 

Lisa Coles 

on Google

4 weeks ago

This place is a dump! First got here the room they gave us was not locked. Went in it was a bag of clothes, donut box. tub nasty, and the hall smells like drugs. They gave us another room. First try to use the key to get in the building , we didn’t have to because it stays unlocked. This is not safe I was concerned about my child and our safety. Anyone can come in who doesn’t have a room and shoot the place up. The hall smells so bad it makes us sick to our stomach . People with animals have dogs pooping on the floor and did... read more