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Extended Stay America - Lubbock - Southwest
- Hotels
- Lubbock, TX
About this business
Location details
4802 S Loop 289, Lubbock, TX, 79414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The place needs a lot of upgrade. The room was cold, no breakfast complimentary. There was a refrigerator in the hallway, people was bathing with the doors open, it stinks, the door creek all night long. We was very uncomfortable.
Hotel is great, animal friendly, the service is good. The location is next to fast foods and for shopping.
Very poor customer service! I JUST got off the phone with Stephanie the front desk manager here in Lubbock, Texas that was no help what so ever. I understand there are policies but where’s the compassion.. Apparently, this company is all about business and for us customers not to take it personally. To me this is personally especially when I know damn well they aren’t losing out on my money! Bottom line because the room was used our money was non refundable. It took not even and hour for me to get my family out of there. So ... read more
Dated but clean rooms. Priced very competitive. Hallways and entrances and trash around the building never got better, only worse, the longer we stayed. Id rather pay more and they have the funds to vacuum/mop/police trash in the common spaces and exterior grounds. When staying one night it's no big deal but for an extended stay, it gets even older very quickly.
Frequently asked questions about Extended Stay America - Lubbock - Southwest
How is Extended Stay America - Lubbock - Southwest rated?
Extended Stay America - Lubbock - Southwest has a 3.3 star rating with 448 reviews.
When is Extended Stay America - Lubbock - Southwest open?
Extended Stay America - Lubbock - Southwest is open now. It will close at 6:00 p.m.
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