Extended Stay America Kansas City - Overland Park - Convention Center

krystal poehl 

on Google

2 weeks ago

We booked a 2 bed room and was moved to a king room with a pullout sofa without being advised. We attempted to have this corrected but was told there were no other rooms available, nor could we get our money back for a new hotel. We were 2 adults and a teenager which is WHY we requested 2 beds. One adult slept on the sofa sleeper which was extremely uncomfortable. It had a very thin mattress and a big bar that went all the way across the middle of the bed. We even asked for an extra sofa mattress to try to make it a little m... read more

Christine McCully 

on Google

3 weeks ago

I am writing this review on behalf of a friend. Due to a series of unfortunate circumstances, she had spent nearly a year living at this Extended Stay location. It became unaffordable and when she was unable to pay the weekly rent, was forced to leave. That is not the issue. They have a business to run and deserve to be paid. It is the lack of compassion demonstrated by staff that is appalling. After taking a few items from the room, she was locked out and not allowed to reenter to retrieve anything else. Less than 5 days la... read more

Chris Dudley 

on Google

4 weeks ago

They charged me after I had checked out. They didn't change the bedding in the 2 weeks I was there. It was overpriced and not worth the stay. I called the manager about the problem. And she was rude. I will be calling the BBB.