Extended Stay America - Houston - Northwest

Elizabeth Ortiz 

on Google

a week ago

There’s a Arabic man that’s heavyset that works there, we watch him lie to the manager on the guest, making up stories getting them kicked out and he’s always calling the police He curses at your children and the manager Serena condones it!! The old owner was pretty cool, but the new owners don’t care about anything. The Washateria doesn’t work the dryers don’t work. They tore down the gym to make an office and that’s out of service out of commission. It’s been months. The elevator is broken. There’s disabled people on the ... read more

Sami Mohad 

on Google

a month ago

Worst experience ever, booked over the phone and confirmed all prices by email and when i reached the hotel all the way from louisiana we were surprised with an extra deposit that was never mentioned. Its a new policy apparently that was introduced and the staff has no clue about and also no clear return policy… very shady in my opinion… and dont get me started on the incompetent staff who is under the age of 20 and seemed to be sleeping when we arrived and has no clue about hospitality or guest handling….