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Express Scripts
- Pharmacy
- Mason, OH
About this business
Express Scripts is located at 8990 Duke Blvd, Mason, OH. This business specializes in Pharmacies.
Location details
8990 Duke Blvd, Mason, OH, 45040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | Closed | |
| Sun | Closed |
Express scripts customer service is AWFUL. They told me they couldn't give me a refund for a med they had sent in error because I already had gotten a credit on my account and they only allow one credit every 18 months. Be careful - their customer service key goal is to not refund anything.
PLEASE ALLOW ME TO TELL YOU WHAT I THINK OF YOUR CALL CENTER AT EXPRESS SCRIPTS. DON'T TELL ME THAT YOU ARE WAITING TO HEAR FROM MY DOCTOR WHEN YOU NEVER SENT OR CALLED MY SCRIPTS IN. THIS IS NOT THE FIRST TIME. I CALLED AND CHECKED MYSELF. YOU HAVE VERY POOR CUSTOMER SERVICE JUST LIKE ALL THE OTHER CALL CENTERS. TRICARE, YOU NEED TO CHANGE ESPECIALLY IF YOU'RE GOING TO CHARGE US A COPAY, NOW. POOR,POOR,POOR CUSTOMER RELATIONS.
I hate that my company makes me use this horrible company, 20 days, three faxes, 3 phone calls from my doctor, six from me and yet I still won’t have my medication in time for when I run out. On top of all this I have to call my doctors office and get a prescription filled locally for 7 days because you messed up again!!!! I will be filing a MAJOR complaint with my insurance company.
These guys make everything tough. They border on criminality. They already violated Federal Law (PHI) for my family and ordering from them is convoluted at best. Even if you pay for expedited shipping, you'll "get it" when they get around to it.
I'm pretty sure my 1st conversation was with a 4th grader......from Arizona. The 2nd conversation was pretty usless, young man seem to have a good grasp of the King's English but offered no resolution to the fact that my doctor faxed the script over a week ago and still had not shipped due to Express Scripts un-certainty of what to do on one medicine, so they held them all up, yet nobody has yet contacted my doctor over it. INCOMPETENCE RULES THIS COMPANY!!
Es una farmacia k cumple todos los medicamentos k necesitamos en los momentos k uno necesita Gracias Amelia Fleites.
Frequently asked questions about Express Scripts
How is Express Scripts rated?
Express Scripts has a 1.7 star rating with 77 reviews.
When is Express Scripts open?
Express Scripts is open now. It will close tomorrow at 12:00 a.m.
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