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Excel-Ford of Carthage
- Car Dealers
- Carthage, TX
About this business
Location details
2228 SE Loop #59, Carthage, TX, 75633, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Service department is lost as a duck. They have no idea how to look up vin and read service contract. We took our bronco in get service and recalls and the young lady had no idea what a service contract is. Not trained. No idea of her job. Lost as a duck. Service team needs more training or a person in charge that understands a service contract. Not good service at this dealership.
Quick quality service. Service staff are friendly and knowledgable.
Helpful, friendly staff. No pressure to buy.
Bought used vehicle still under warranty, made appointment to have service fix 2 issues. Waited several days for appointment, then they had vehicle several days before calling me and telling me they would not fix it. Told me to take to original delearship I purchased from. Service lady argued with me about the purchase of the vehicle, then she called my daughter to verify that I had indeed bought the vehicle. So much for trust and privacy. Called marshall ford, scheduled appointment and they were very nice and accommodating.
People were nice.
Frequently asked questions about Excel-Ford of Carthage
How is Excel-Ford of Carthage rated?
Excel-Ford of Carthage has a 4.3 star rating with 370 reviews.
When is Excel-Ford of Carthage open?
Excel-Ford of Carthage is closed now. It will open at 8:00 a.m.
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