Evil Controllers

Logan C 

on BBB

2 months ago

I purchased a custom controller and it took 3-4 weeks to receive the controller. Within 6 months the $200+ controller had stick drift in both sticks. They offered to fix it for $25 and pay return shipping they said it will eventually revert back to having stick drift or I could pay $100 and have all internals replaced and it would be fixed. Now why would I pay another $100 ontop of the $200+ I spent 6 months prior just for it to do it again shortly after?Dont not recommend this business 

Bill M 

on BBB

a year ago

I got an email confirming my controller's arrival, but despite my multiple emails stating it hasn't arrived, there's been no response. I have Ring devices monitoring my house and mailbox. I've asked for a tracking number for the $200 controller, and after it started drifting months later, I paid $20 for repairs. The process has taken a long time, and now, with no controller and unanswered emails, I'm out $220. Changing my rating is contingent on a response with a tracking number and the eventual arrival of the controller. 

Jaydon B 

on BBB

a year ago

I ordered a controller for almost 200$ 2 and a half weeks ago and its still processing I have got no updates.Ive scheduled 3 phone calls and nobody has got back to me yet this was supposed to be a Christmas gift but its going down the drain so far I just want my money back or the controller to be shipped Ive told my son about 10 times if will be here soon then I go check and its still processing for almost a monthwhere is my sons controller I paid 200$ for ????? And still no support to help me when Ive messaged them on every... read more

Brian K 

on BBB

a year ago

First off when I ordered they never sent me a email. Then I expedited the shipping and it hasnt even gotten to the assembly part. Ive set up a call and they never called me. Ive emailed multiple times and texted the number but nothing. No response or anything and thats really weird because when I emailed yo get an order number they responded super fast. Like within a minute. Now its like they dont even care and Im getting frustrated. Either I get a refund or my custom controller. 

Scott L 

on BBB

2 years ago

I reached out to Evil Controllers on April 13, 2023 to inquire about a custom PS5 controller as I recently became disabled after being trapped in a burning car in 2020. At first, they were responsive and seemed eager to help me "game" again. I was ecstatic as it had been 3 years since I could. They asked that I send a video to show my limitations and capabilities, which I immediately did the next day. I didn't hear anything back until I reached out a week later on 4/20/23. At that point I was told that the team was working o... read more

Chris M 

on BBB

2 years ago

Was gonna file a complaint but think it would be a giant waste of time just like everything else was with the company. I bought the ************* Controller and spent about 140$ on it with the back paddles and everything after it got here I liked the controller but soon realized that I had severe stick drift with the right thumbstick after getting in contact with the support agent he advised me assuming it was normal wear and tear that it should be covered under warranty after messaging back and forth several times and conti... read more

Rikki M 

on BBB

2 years ago

I ordered a controller that ended up being defective. When I tried to contact the company to have it fixed, they stopped responding. You cannot call this company directly, you schedule a call on the website. I have scheduled many calls, sent emails, anything I can, they will not respond. 

Ron W 

on BBB

2 years ago

Bought a $230 controller, rush processing took 2 weeks to ship no refund on the rush processing, after receiving the controller analog stick was not working less than 2 weeks after. Got 2 more analog sticks with a tool for $17.90 and didnt receive the tool I paid for or emails back. Wouldnt Recommend to ************* will scam you. 

CT Z 

on BBB

4 years ago

Bought a customized controller last year during Black Friday sale. Here we are a year later and it does not work as advertised. When you buy a mod controller you expect the "mod" part to work. It does not. It makes the game completely unplayable. I have played maybe 10 games with the controller in a year. I have sent it back to be fixed. They missed their own deadlines to return it. Do not try to call and leave them a message either. They will not return calls. What you get when you pay a massive premium for Evil Controllers... read more