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Evergreen Management Group
- Property Management
- Stratham, NH
About this business
This company is a full service property management of residential and commercial properties. The company services condominium associates, resort properties, shopping centers, office buildings, and industrial buildings. <br>
Location details
72 Portsmouth Ave, Ste 201, Stratham, NH, 03885, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 3:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Like so many other reviews Associa is by far the worst management company around. To echo other reviewers,"My neighbors and I have contacted the company multiple times regarding CC&R violations. It's rare for the company to respond, and if they do, their e-mails are belittling, disrespectful and rude....On top of that, they raise fees considerably each year, far more than can be justified for what is being offered.....other fees imposed on me, and both my condos were added to lien. That means the blackmail is still going on.... read more
Business response:
We appreciate you taking the time to provide your experience, as we strive to provide the best customer service in the industry. I am sorry to hear that you have had communication issues with our branch. A dedicated team member will be reaching out to you directly to review your issues and resolve your complaint. As you know, any increase in fee or waiving of fees is determined by your community's board of directors. As the managing agent, we do not have the authority to raise or waive fees. We will be happy to discuss this ... read more
THEY ARE HORRIBLE. They sent my bills to an incorrect location for almost two years, never once thinking they should look into the returned mail, then billed me all the fees WITHOUT any admission of wrongdoing on even a partial level. On top of that, they raise fees considerably each year, far more than can be justified for what is being offered. IF YOU ARE CHOOSING BETWEEN DIFFERENT PLACES TO LIVE AND ONE HAS AN HOA WITH THESE PEOPLE, LIVE ELSEWHERE!
Business response:
We are sorry to hear that you have had a negative experience and have been receiving your bills to the wrong address. A dedicated team member will be reaching out to you directly to assist with your address change. As the managing agent of your community, we work at the direction of the board of directors. We do not have the authority to increase fees, that is a board decision. We would be happy to go over that process with you. Thank you for your review, as we strive to be better every day.
Horrible customer service ! Received homeowners meeting notice after meeting was over. They do not return calls or email. The neighborhood maintenance is second rate. Buying my own lawn mower! Apparently they raise the HOA fees and I don't know by how much. Really!!! Siding has been damaged by the all elusive lawn company. I don't know the stay-in business, must be lack of competitors. ParkView in Clayton
Business response:
Thank you for reaching out and providing your feedback. It helps us better understand our customers' concerns and needs and take appropriate action. A member of our team will be contacting you directly to discuss the communication and maintenance issues that you have referenced.
If I could rate this company 0 stars I would. This is the WORST management group I've ever had in an HOA. My neighbors and I have contacted the company multiple times regarding CC&R violations. It's rare for the company to respond, and if they do, their e-mails are belittling, disrespectful and rude. Community concerns go unaddressed and they don't do anything to enforce CC&R's. If anyone is planning on using this company, I suggest you run for the hills. Beware.
Business response:
EMB Management appreciates you taking the time to provide your feedback, as we strive every day to improve our services to clients. As you know, we are your community's new managing agent as of February 1, 2020, we have been diligently working with the board of directors to create governing documents for the Association which will include a defined fine policy to assist with enforcing the infractions of the governing documents. We have interim procedures in place currently and have taken actions to address the issues you hav... read more
Getting in touch with an employee here is next to impossible. Since they took over our association in November 2019, I have left voice messages and sent emails at least a dozen times. The one email response I received said they'd look into my question with another department...that was 6 weeks ago. I've followed up 3 times since then, and crickets. The phone is never answered, always goes to voice mail and it seems like there's no way to keep anyone accountable for providing basic answers. What a joke.
Business response:
We take all customer concerns extremely serious and are sorry to hear that you have had issues with communications from the local branch. A member of our team will be contacting you directly to assist in resolving the complaint as soon as possible. Thank you for taking the time to post a review, it does make a difference and allows us to better serve our communities and residents.
Our realtor has been asking for an estoppel letter for 2 weeks. Associa says no one has the homeowner records even though they took over this association 6 weeks ago. this will skuttle our closing. if that happens, we will contact legal counsel. this is a ridiculous way to do business.
Business response:
We are sorry to hear that you haven't been able to get your letter. A member of our team will be reaching out to you shortly to assist with your request. Thanks.
In silver spring Maryland, what I have experienced is the totally nightmare with Associa. The HOA fee increased 4 times in 1 year and 9 months, but the owner was deliberately not notified, resulting in the balance due in HOA account. When the owner's account is in arrears, instead of notifying the owner according to the policy, the Associa increases the annual budget of the collection (42.58%), inviting the collection company to conduct additional extortion from the owner. Once you receive the bill from the collection compan... read more
Business response:
As the managing agent of your community, we do not make decisions regarding fee increases. Your board of directors sets the annual budget and any fees related to that. We are sorry you have had a negative experience and would be happy to discuss, in detail, the fee and collection policy. A member of our team will be reaching out shortly to assist with your complaint. Thank you.
This company did not provide good customer service. They were unethical, rude, disrespectful, unresponsive, negligent, and uncaring.
Business response:
We are sorry to hear that you have had a negative experience with our team. Associa is committed to providing residents with exceptional customer service and your feedback will help us do better in the future. A dedicated team member will be reaching out to you directly to assist with your complaints. Thank you for your review, as we strive to be better every day.
Associa = garbage. I am a recent condo owner in Las Vegas and have been fighting with the inept management of Associa since moving in...if you are considering buying property and has Associa tagged on it, don't just walk...RUN. If anyone from Associa South is monitoring, i would love to speak with anyone and attempt resolutions because it is truly to the point of comical...
Business response:
Associa Nevada South is extremely dedicated to our residents and is sorry to hear that you have had a bad experience. We will be contacting you directly to assist in resolving the complaint as soon as possible. Thank you for taking the time to provide your feedback and allowing us to better serve you in the future.
Frequently asked questions about Evergreen Management Group
How is Evergreen Management Group rated?
Evergreen Management Group has a 2.1 star rating with 159 reviews.
When is Evergreen Management Group open?
Evergreen Management Group is closed now. It will open at 8:30 a.m.
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