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EVEN Hotel Rockville - Washington DC Area, an IHG Hotel
- Hospitality
- Rockville, MD
About this business
Location details
1775 Rockville Pike, Rockville, MD, 20852, United States
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The front desk was really rude.
Pleasantly surprised. Nice size rooms. Front desk personal is knowledgeable & friendly
I had a very disappointing experience during my stay at EVEN Hotel. At a little after 8:00 a.m., a staff member knocked on my door asking to clean the room, without any prior notice or consent. This is unreasonably early and a clear disturbance to guests’ rest. What made the situation worse was that it felt less like a service and more like an attempt to pressure guests into saying they do not need housekeeping, which is completely unacceptable and unprofessional. Respecting guest privacy and personal schedules should be a b... read more
This stay did not meet our expectations. The air conditioning unit was loud and disturbed our sleep, and the room did not include complimentary bottled water. We booked the room for two adults and two children and paid extra for breakfast, but only learned at checkout that the breakfast covered only two guests. This lack of clear communication was disappointing. We hope the hotel will improve its transparency and service quality.
Frequently asked questions about EVEN Hotel Rockville - Washington DC Area, an IHG Hotel
How is EVEN Hotel Rockville - Washington DC Area, an IHG Hotel rated?
EVEN Hotel Rockville - Washington DC Area, an IHG Hotel has a 4 star rating with 1,222 reviews.
When is EVEN Hotel Rockville - Washington DC Area, an IHG Hotel open?
EVEN Hotel Rockville - Washington DC Area, an IHG Hotel is open now. It is open 24/7.
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