Eureka Stove & Fireside Shop

Michael D. 

on Yellow Pages

8 years ago

These people have been terrible to deal with. We had problems with a Pacific Energy stove the moment it was turned on. It took a week and a half to get them to come out and look at it. They acknowledged the problems and said “we’ll take care of you”. That was the last I heard from them without my initiating a phone call. In the course of aprox. 3 months and a dozen phone calls, new excuses every time but a promise our problems would be taken care of, and assurances this would include labor as well when directly asked, they f... read more

jsmith2000 

on Yellow Pages

11 years ago

I had Eureks Stove and Fireside come to fix my pellet stove and they send a guy name Alan. That would be the last person in this world that I would send to do service. Did not know how to really know what he was doing, and not very professional. Very unhappy. Do not recommend this company at all. Now I see his has a " FELONY " would not allow him in my house. I thought the COOPERS owned the business and not Joanne. 

unhappy_customer_64 

on Yellow Pages

12 years ago

Hi I had Eureka Stove come and do a install for me. I bought this insert from them and they sent a guy I believe his name was Alan but let me tell you I think he just got out of jail rough looking and did not really look like he know what he was doing. I would never have a person like that working for me or at least going to customer houses. He was rude and very unprofessional... I would not trust him at all. Beautiful fireplaces and great location, but for service and installs not very professional. Please don't send ALAN a... read more