Erv Smith Services, Inc.

Mike 

on Google

2 days ago

I want to share my personal customer service story of Erv Smith Country Home, Inc Heating & Air Conditioning. This Company will have your back. By far this company is number ONE in customer service in the Chippewa Valley area and possibly in the State of Wisconsin!! They ROCK! I work in both the commercial and residential construction arena in the Minneapolis area. They understand HVAC. Jake my advisor for Erv Smith, was super helpful and patient. He totally understood how busy I was knowing my office was 2.5 hour drive each... read more

Scott 

on Google

2 months ago

Had several times where water was leaking onto floor in basement from humidifier on furnace. Company kept insisting it was the filter and it needed to be changed more often. After two service calls, again water all over basement floor.,, a month after the filter had been changed. They discovered the water lines were clogged up with slime. I hired anothe company who stated it was nothing short of negligence that Erv Smith didnt check the lines at yearly maintanence appointments. After several times coming out they missed the ... read more

Stuart Merritt 

on Google

3 months ago

We are new to the area and needed to have our fireplaces, furnace and AC serviced. Wow, are we glad we called Erv Smith Country Home Inc., who was recommended to us for our needs. Everyone we have dealt with, from Lisa and Theresa, in the administrative end, to our service technician, Matt has been exceptionally customer service oriented. All are organized and efficient. Matt, our service technician, was outstanding! He serviced and got both fireplaces operating again and did the maintenance on our furnace. He, aside from hi... read more

Angie Braaten 

on Google

4 months ago

Excellent customer service. They were prompt in assisting us during one of the coldest days of the winter. Highly recommend. 

Slimbint 

on Google

5 months ago

My furnace went out, it's the middle of January, it's COLD outside!!! I called to see if someone could come take a look at. They tell they aren't taking on new customers and don't know where to direct me to someone who can help me!!! The only reason I selected this company is because I heard nothing but good things about them.......yet, my first experience them, is a heating emergency, and they tell me they can't help me.....whatever happened to helping your community.......Do better ERV SMITH!!!!