Epay World

Lideng C 

on BBB

4 years ago

That Merchant Service is horrible the I signed up with they on April 2021 and sales agent told me the Process fee will be 2% no any other charges and they ended up charges me 20% I wanted to cancel and they said I have to for other 60 days with $500 termination fee do never ever use that Merchant service it’s totally lie. 

Bruce J 

on BBB

5 years ago

professional technical support, and low rate, communication is good. I love this company 

Kevin L 

on BBB

5 years ago

very good customer service, very low rate. satisfied with this company. 

Giovanni F. 

on BBB

5 years ago

Where to begin, I honestly don’t even have the energy anymore to tell you how disappointed I am with this merchant services. I have been waiting for the risk dept to make a decision with my account and they are holding a lil over 15k for the past 2 weeks and everyday is a lie. I believe they are playing with my money. My next step is to process charges against the merchant. Please use ****** 100 times better than Epay 

Yan G. 

on BBB

5 years ago

Horrible communication and follow up. The company absolutely refuses to give a copy of the contract (was signed online)……we NEVER had a copy nor can we see it. We cancelled the service due to deceptive billing pricing, but they refused to stop billing us. 

Shirley X. 

on BBB

5 years ago

Epay World is a scam company. Last year August,2018. One of my Spa started use their service, and we had the agreement with monthly fee of $19.95 and instead they charge me $29.95 ,I called them and they refused to change the fee , they told me to contact the sales person name Bin Z*** and she promised me to lower if My second spa use their service they will lower the rate and the fee . And also they will pay $500 termination fee from my former credit card merchant service.so I totally believe her and signed the contract wit... read more

Qin L. 

on BBB

5 years ago

I used the company's machine in January 2018. At that time, the company's employees told me that there is no cost to open an account. If you are not satisfied, you can close the account at any time without any fees. By October I found that I started charging. When I call to turn off, I will have any fees, or I will have 60 notices, etc. I have done it according to the requirements of the company, and then closed it for more than a month. The company sent another bill to say I owe it to the company's $758.10. I asked about th... read more

Peking 

on BBB

6 years ago

This is the worst merchant company I‘ve ever met. They are layer when I said I want to close the account. When we joined the company,they did not mention any cancellation fee $500 or machine fee $700. We only need to tell them to cancel accout 60 days in advance. But after I did that, the agent told me that you have to submit cancellation form, form needs to be submit two months in advance, and I still need to use two more months. Then, I call their customer service, they said I don’t need to submit anything or 60 days in ad... read more

Carolina G 

on BBB

6 years ago

I have a Spa and I was using the service. Which the agent told me the device was free and no contract. Later on I started using another company from April and beginning March I received a call asking why I was not using the service? I told them I was using another service that was better and cheaper. The person didn’t say anything else as to canceling or anything and in my head I didn’t have to cancel since there was not contract. All of all of a sudden I see there is a charge of $295. Which I called and they said it was an ... read more