Enterprise Rent-A-Car

Shaughnessy D 

on BBB

4 years ago

Avoid the Deception!! I had been using Enterprise for several years. Recently, I attempted to rent a car for a road trip. I made the reservation using the exact same debit card that I have always used. It's the only card I have. Everything was fine until I attempted to add my sister as an additional driver. Suddenly, my card was no good. I could not use it at all. I even attempted to make my sister the primary driver (she has a major credit card) and me as the secondary driver, but my card was still refused. I ended up havin... read more

Wendy Neufelder 

on BBB

4 years ago

Reserved a car after my son's car was totaled. When we got there, there wasn't a car available. Then one rolled up on the lot and they did a quick inspection and sent us on our way. This car was not clean and smelled of cigarettes, so I'm guessing their "quick inspection" was just that and no Disinfecting or cleaning was done before the car was re-rented. We had it for a week and a half and was used to go back and forth to work only. It was not taken out of state or even out of Buncombe county. We returned the vehicle, got o... read more

Thomas W 

on BBB

4 years ago

This place is a ripoff because of all the additional charges and fees. The service was average, they barely spoke to me like I’m bothering them. The airport location is cheaper, next time I will go there instead. This is crazy, I HIGHLY RECOMMEND TO NOT DO BUSINESS HERE. 

Alicyn C 

on BBB

4 years ago

Where do I even start? Well... we had been renting a car for more than a year. We paid every Friday. The last car we had for 4 months. Friday came and we called to make our payment as we always did. We were informed that there was a new management team working at that location. We were also informed that we were on the tow list. We were completely shocked and confused because we had no idea why. They told us we needed to put down ANOTHER $200 deposit plus our weekly payment. We did. We paid and they said they'd talk to us th... read more

Gwyndolyn R 

on BBB

4 years ago

This is my first time renting a car and most definitely my last time renting from this company. I rented ***** from the ********* location in ************** to head to ******* for about 5 days. About 3 hours from my destination the car started to act up and we were barely able to get it into the store. We had gotten road side assistance and called them right away. First they could not find our location though we gave them the exact address 10 times and when they finally found our location they told us that they had a tow tru... read more

Debra D. 

on BBB

4 years ago

F- brought a dirty car to me + hung up on me while talking to them about a dispute. 

Steven M. 

on BBB

4 years ago

I'm disgusted with the bill I received for repairs to a damaged fender. Over $700 for, by the looks of the receipt, something that doesn't even include a new fender. Hours of work wasted on fixing the fender and painting it, when it would've been faster and cheaper to replace the fender. I've spent about $2,000 in rentals since August, and don't see myself ever coming back to any Enterprise location if I'm expected to pay for a company to "take the long way" to rack up a bill. The staff were extremely nice though, they get 5... read more

nathan w 

on BBB

4 years ago

I had a reservation for a full size luxury rental car a week in advance and they called me less than 24 hours before i was supposed to pick it up to say they didnt have one at that location. I needed a large car as my mom uses a ****** and its hard for her to get in a small car that they were offering. i called customer service and they said i could get one from a different location but it would be $550 instead of $300. So i called them back again this morning trying to let them fix the problem but they offered me the same s... read more

Alexandria B 

on BBB

4 years ago

I rented a car from Enterprise on 6/29/20 from *************, **. Upon arriving, the car that was assigned to me had a huge windshield crack and so I was quickly assigned with another car that ended up being a Jeep Compass 2020. On July 8th, 2020, the day that I was due to return the car, while driving on the I-35 highway in **** *****, the front *********** popped and caused the car to swerve slightly into the middle lane. Within seconds I was then hit by an 18wheeler and the car flipped, rolled and was pushed by the semi t... read more