This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Empower
- Financial Services
- Bellevue, WA
About this business
Location details
800 Bellevue Way NE, Bellevue, WA, 98004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
401k went from Prudential to Empower. Wow what a downgrade in service and website usability. Be prepared to stay on hold for unreasonable amounts of time. My first phone call lasted two hours between hold time and transfers. Then the representative that I ended up with did not know how to answer my question and said she would call me back. Crickets… a class action lawsuit is in order or contact your attorney general and let them know you can’t get an agent on the phone and that they are holding your money hostage and their w... read more
Don’t do business with Empower Retirement. If an employer does business with them, take it as a red flag that they hate their employees. Empower’s customer representative line is useless, incompetent, and dishonest. They make things up and lie to get you off the phone. Empower sent me 3 letters and, per the instructions on the letters, I called the customer rep line and they were surprised I received letters at all, had no record of any of the letters, and proceeded to spin nonsense rather than answering two simple questions... read more
Trying to rollover funds and they charge you to do it since they will no longer be in control of the funds. Also, when requesting all the information for the rollover to happen, they do not provide it even if requested so the transaction is delayed.
My wife's employer switched last year from Voya to Empower. If your prospective employer tells you that Empower is their retirement plan provider, this is a reason to keep looking for another job. The customer service is non-existent to terrible. Finding basic answers to questions like their fee structure (boy, do they have a fee structure!) is impossible via the web site. The funds provided as investment options are adequate, but not as good as Voya or any other retirement plan with which we have experience. Most importantl... read more
Frequently asked questions about Empower
How is Empower rated?
Empower has a 1 star rating with 8 reviews.
When is Empower open?
Empower is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com