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Empower
- Financial Services
- Bellevue, WA
About this business
Location details
800 Bellevue Way NE, Bellevue, WA, 98004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Poor customer service Foreign call center with employees that do not understand issue or how to help Nicest thing I can say is completely incompetent If you use this company hope you never need any help
This is the first one star that I ever gave to a company. Awful. This office doesn’t even exist and the phone line connected to this is misleading as mess. I had to search deep for their actual website and customer support line. Having a 401k with them is not worth it at all.
401k went from Prudential to Empower. Wow what a downgrade in service and website usability. Be prepared to stay on hold for unreasonable amounts of time. My first phone call lasted two hours between hold time and transfers. Then the representative that I ended up with did not know how to answer my question and said she would call me back. Crickets… a class action lawsuit is in order or contact your attorney general and let them know you can’t get an agent on the phone and that they are holding your money hostage and their w... read more
Don’t do business with Empower Retirement. If an employer does business with them, take it as a red flag that they hate their employees. Empower’s customer representative line is useless, incompetent, and dishonest. They make things up and lie to get you off the phone. Empower sent me 3 letters and, per the instructions on the letters, I called the customer rep line and they were surprised I received letters at all, had no record of any of the letters, and proceeded to spin nonsense rather than answering two simple questions... read more
Frequently asked questions about Empower
How is Empower rated?
Empower has a 1 star rating with 10 reviews.
When is Empower open?
Empower is closed now. It will open at 9:00 a.m.
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