This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Empire Visionworks
- Laser Eye Surgery/Lasik
- Ithaca, NY
About this business
Empire Visionworks is a leading provider of eye care services, committed to providing our customers with an excellent shopping experience and high quality products and services with the best value and selection in the industry. All of our stores offer designer and exclusive brand frames, lenses, sunglasses and accessories along with leading technology in vision correction. Our comprehensive service offerings include contact lens dispensing, in-store labs which provide one-hour service on certain types of prescriptions. Every... read more
Location details
722 S Meadow St, 722 S Meadow St, Ithaca, NY, 14850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
RecommendedThey were very friendly! Also they did a great job with exam and information on how my insurance works!
They don't answer their phones in Ithaca or Elmira. I even hit "1" for emergency and they didn't answer. Worst customer service = Won't be going back!
Business response:
We're sorry to hear we let you down, Michelle. Please email us any additional details, your name, the store information and your phone number to customerservice@visionworks.com. We'd like to look into this on your behalf.
Never answers their phone, a waste of time to deal with these idiots.
They do not answer the phone at the store. There is no way to contact them unless you go into the store physically.
Business response:
We apologize for the issues in service Kimberly! We'll look into this right away. We appreciate the review.
Felt rushed and did not want to go over anything ! completely rude won’t be returning
Been two weeks since I ordered my contacts and I thought the young red head at the counter was very rude
Super nice people working here.
Very disappointed that you no longer are opened on weekends. My husband is a truck driver. He's only home on weekends. We will be going to Sterling now.
The optometrist was very friendly and the lady that helped me was also, can't say the same for the one who helped my wife..... the bad part- we were told our glasses would be done today. The staff said "we have the lenses here, just have to put them in the frames". Well we stopped in there to see and now we are told it's gonna be another week? And they can't find where they are at? That's one BIG part of customer service... don't tell someone unless you know for sure....
Frequently asked questions about Empire Visionworks
How is Empire Visionworks rated?
Empire Visionworks has a 2.6 star rating with 187 reviews.
When is Empire Visionworks open?
Empire Visionworks is open now. It will close at 7:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com