Empire Hyundai of Jamaica

Nikki 

on Birdeye

4 days ago

I can only write a stellar review of the Wilson County Hyundai Service Department. While the entire department is trained in the art and science of maintaining Hyundai autos; there is one Service Department Professional who is beyond superb in his knowledge, of all things Hyundai as well as all things Human: That person is Austin Davis. Austin is not only the Service Department's warm and welcoming host: kind, and considerate to you, the client; he goes far beyond simply serving you and your auto. Austin maintains a sel... read more

Z D. 

on Birdeye

2 weeks ago

I had an exceptional experience at Haddad Hyundai. Chris didn't just meet my expectations for customer service, he went above and beyond to exceed them. Furthermore, Brad was incredibly helpful, patiently guiding me through all the paperwork and answering every question with clarity. 

Ken U. 

on Birdeye

2 weeks ago

My salesperson Omar Nsour was the most professional, knowledgeable and helpful person I have ever worked with in purchasing a new vehicle. He was enthusiastic but not pushy in any way. I have purchased many new cars in my life, and many Hyundai's and this dealership and their entire team is a 10 out of 10. They deliver what they promise and don't make promises that they are not sure they can keep. What more could you ask for in this stressful process? 

GIno L. 

on Birdeye

2 weeks ago

*Warning to potential buyers* I am writing to formally express my deep dissatisfaction regarding my recent vehicle purchase with your dealership. On September 18, 2025, I purchased a 2025 Hyundai Sonata SEL Convenience under the belief that I was agreeing to a 72-month loan at an APR of 4.69%. However, I later discovered that the loan I signed was actually for 84 months at an APR of 5.698% that I am now stuck with. This discrepancy is troubling, as I had made it clear that 72 months was the maximum loan term I was willing t... read more

janice s. 

on Birdeye

3 weeks ago

I have been trying talk to finance, and I called to get in touch. The lady I WAS SPEAKING TO i told her I was trying to lease a car and had spoken to someone about an error AND NEEDED TALK TO THEM TODAY I had left msg and been trying all morning ..SHE THEN ASK ME DID I GET MY CAR THERE..i JUST TOLD HER i WAS TRYING LEASE A CAR DAAA and I had done one bad review on them guess i do another for error on my paperwork I NEED TALK TO SOMEONE..SHE THEN TOLD ME GO AHEAD AND HUNG UP. Now you are not supposed to hang up on a complaini... read more

Deb C. 

on Birdeye

a month ago

We bought a 2025 Hyundai Santa Fe on September 13, 2025. Jason Edwards was great and helped us with our inquiries. He understood our wants and worked with the rest of the Northtowne teams to meet our wishes. We highly recommend Jason and the rest of the organization. 

stretzie 

on Birdeye

a month ago

I had an exceptional experience purchasing my car at Bill Hood Hyundai, thanks to the outstanding support from Sales Manager Joey McIntosh and Hannah in sales. Both were incredibly professional and friendly, making the entire process completely stress-free. Joey and Hannah were not only knowledgeable but also genuinely patient. They took the time to understand my needs, answered all my questions thoroughly, and helped me find the perfect vehicle without ever making me feel rushed or pressured. Their commitment to ensuring I... read more

Faith B. 

on Birdeye

a month ago

As I, a woman, sat in the waiting area I could hear the manager, Mike, and another woman who worked there complaining about a customer and calling her a b***h. From what I could gather the customer just wanted proof that the service she paid for had been done. That aside, after three visits and $2000 later my car still made noise and the check engine light was still on. Mike tried to tell me the noise was probably there all along and I just hadn't noticed. It was not there before they worked on my car the first time. I we... read more

Vinod A. 

on Birdeye

a month ago

Title: Unethical Sales Practices and Unfulfilled Promises at Key Hyundai of Milford I purchased a Hyundai Tucson Hybrid from Key Hyundai of Milford on July 17th, signing the paperwork that day and picking up the vehicle on August 4th. During the deal discussion, Kyle (Sales Manager), General Manager (I think Mike) and Javier (Sales Representative) agreed to include a spare tire, 3-year maintenance package, and all-weather mats. These items were listed on the deal sheet and signed by me, with the General Manager present. Howe... read more