Empire Hearing & Audiology - Oneonta

Rick C 

on BBB

a year ago

In a 6 months span they had two staff change over and the 3 set are rude and not very professional. In the 6 months, one hearing aid was returned with the wrong length of wire, which irritated the area behind my ear, then I was asked to leave the ear molds to be fixed. During staff change, the molds were lost. One of the cones came off in my ear; my Pcp, nor the ** dr ******* remove it. My caregiver, trying to stand up for me, was hung up on, & last visit, after new ear molds made, the technician asked that my caregiver rema... read more

Christine G 

on BBB

a year ago

TERRIBLE CUSTOMER SERVICE....I purchased a set of ********************** aids back in March of 2023. This company is listed as an in-network resource but I was asked to pay upfront ($5400). After many calls to help them fill out the paperwork correctly, the claim was processed but the check was sent to them instead of me directly. I have yet to receive the money; they claim they cannot proceed because there are inaccuracies listed on the explanation of benefits. It has been four months and I doubt I will ever get my money ba... read more

Terrie S 

on BBB

2 years ago

I have purchased two sets of hearing aids over the past 4 years and neither of them lasted past the warranty. I have updated my phone number with them 4 times just this year and they keep calling the out of service number to return my call. Terrible customer service and terrible warranty on the aids. They were to file paperwork with the state for me and after telling me over a 6 month period they had filed them I demanded to see their copy at which time they confirmed they had never sent in the paperwork. 

Pat L 

on BBB

2 years ago

I cannot say enough good things about my visit to connect hearing *** was amazing wired on what I thought was a finished hearing ***** gave me back my life I love them they are five years of andhopefully gives me a couple more I am very impressed with,y regular checkups and ****** smiling greeting I am 89 yrs old and this is my third set thank you 

DJ C 

on BBB

2 years ago

We paid a great deal of money for hearing aids. Within 3 years, they were both broken and required repairs. Thankfully, the repairs were covered under the warranty; however, I am trying to get that warranty extended because I am concerned that they hearing aids will require more maintenance. This has been a very frustrating process and not worth the money. My friend paid half the price at ****** and has had no issues. I might also add that the customer service has been disappointing. 

Brian C 

on BBB

2 years ago

I am terribly disappointed in the service I got and especially destroyed by Alishas response when the company y spoke to her. There was no re order whatsoever, no effort whatsoever to capture me as a client. Quite simply I was never offered a free hearing g assessment as you advertise. Simply, go back to your previous company. U have lost me and every person I know after two consecutive snubs. *************************** No wonder you have such a .ow rating 

Jean Z 

on BBB

2 years ago

I wish I could give Audibel zero stars. 2 yrs ago I bought hearing aids at Audibel for $4000+. Last year, I lost the hearing aid charger. I called Audibel. They said I could have a new charger for $400. No. I went without my hearing aids until this spring when I found the exact same ******* charger, brand new, for $150 on eBay. At the least, Audibel would have made $250 in pure profit from me. That should be illegal. These people are thieves. 

Ankit G. 

on BBB

2 years ago

I purchased my first hearing aid with them & returned it in January, to my surprise they haven't returned and canceled my insurance claim yet (more than 3 months), and holding my insurance money. They made my experience h*** and now no one is picking up the phone in the ********* location. It is a fraud company and customer service is also not helping me. I can't buy the next hearing aid because of them. I'm considering legal options. 

Marina M 

on BBB

3 years ago

In late November 2021 Connect Hearing, I was sold a Hearing Aid set for $8,400 and told that I needed them to be Blue Tooth, so that I could hear the Television, and that this set included a special unit to allow me to do this, plus a another unit that was attached to my husbands shirt so I could hear him, and that the Government would pay $1,000 towards this whole system, I paid them in full and that I had *************************************************************************** mid March they called to say the ** unit wa... read more