Empire Chevrolet Of Hicksville

Loren G 

on BBB

3 months ago

Extremely Disappointing Experience My experience at this dealership was frustrating from start to finish. I had a scheduled appointment to pick up a new ******** and was asked to complete paperwork in advance. For several days prior, I repeatedly requested final pricing details but was told the manager would review everything in person.Despite the appointment, I was left waiting over four hours, reassured repeatedly I was next and it would be 30 more minutes. After two hours, I asked for my trade-in keys and said I would ret... read more

Fred v 

on BBB

5 months ago

Tried to make am appoinment for January 16 for my chevelot to troubleshoot the transmission Was told the next appoinment was February 17 --- I made the appoiment for Feb 17, 2025-- Brought in for Service Feb 17, 2025 and the car sat for 3 weeks and was not looked at by the mechanics. I called about the car every week and was never given a date that empire Chevrolet would look at the car. On Friday March 7 I went to pick up my car and go to a different dealership. The service manager called me on my cell phone to tell me I wo... read more

Noni R 

on BBB

a year ago

I leased a car from here back on April 2nd. I was given a temporary license plate as I registered my car in ** and was told that I would be contacted once the dealership has my actual license plates. However, no one contacted me afterwards and I myself inquired about the license plates when I realized my temporary plates were about to expire. I was told that the billing department did not have the correct insurance, which is not true since I gave them the correct insurance the day that I picked up the car. And even if that w... read more

David K 

on BBB

2 years ago

I attempted to buy a vehicle from this dealership and I am an out of State buyer. The first salesperson was in my opinion inept and rude. To avoid this person I went to the Sales Manager. From Thursday to Tuesday he avoided my placing an offer with being out of the office. Apparently he could not make a decision remotely even tho he is the Manager. I made a cash offer for the (Empire Price) listed on the website. After pressing him on Tuesday for a yes or no answer he go back that "at this point we are going to just pass on ... read more

Ana V 

on BBB

3 years ago

They are AWFUL at providing service. I wouldn't even give them any stars. They have no respect for the customer and can't really trust their work because their "diagnosis" puts people's lives at risk. For several months we were getting an alert about a the power steering on the dashboard of our 2015 ***** Colorado. We took in the truck to Robert Chevrolet for them to check what was wrong. "Oh our mechanics couldn't find anything wrong after doing their diagnostics. They even drove it around and it didn't come up". We had a p... read more

Mike H. 

on BBB

4 years ago

Made a 10am appointment to get the front camera adjusted. I was willing to pay the mandatory diagnostic fee of $159 for this simple job. After about an hour I asked if it would be much longer. After 2.5 hours - they hadn't even looked at the car yet. So, I left. Unreal how poor a customer experience this was - and how they could leave me sitting there. This is NY - I have options; I'm NEVER going back to Robert in Hicksville. Thx