Embassy Suites by Hilton Kansas City International Airport

Misty White 

on Google

a week ago

Just book another hotel if you want a clean comfortable room. Mattresses old and hard. The layers of mattress pads did not help. The room is very dark and dated with yucky carpet. 

Loretta Mask 

on Google

a week ago

Kristi G. At the front desk went above and beyond with her customer service. The best costumer service we have had. She is a shining example of what a front desk person should be. She really made the stay here so much more better. Always had a smile, always asked us how we were doing, knew our name and kept us laughing. She is so exceptional. All the staff was great. They did amazing but she we way above. We will come back and stay here when we come back to KC because of Kristi. 

Miranda Rice 

on Google

a week ago

I will not attend another event at this hotel. It was so organized and crowded. We paid for the expensive tickets were supposed to have food available. Friday night the hotel 'forgot' and didn't have anything until people started complaining so they 'allowed us' to get a $15 Togo salad or sandwich for the $10 meal ticket. Salad dressing not included unless you ask and complain. Then Saturday the only hot food was a $7 hotdog. A couple of the staff members were mad that we had $10 food vouchers to use. I asked for two soda ca... read more

ron marquette 

on Google

a week ago

We reserved a block of rooms at a reduced rate with embassy suites for our youngest son's wedding. Lina and Maggie made the contracting process through booking rooms smooth and took care of every request promptly. We have previously stayed at other embassy suites and love the large interior atrium whether you have one room or several. In our case, we had several family members and friends coming from out of town, so this hotel worked out great being close to the airport and the rooms being equipped to sleep 6. The compliment... read more

K 

on Google

a week ago

The parking is definitely a situation that needs to be handled when events happen. You're telling me parking is 17 dollars a day, but if an event happens (Like trading card con) and I can't find parking even though I'm a guest and majority of other people where just visiting for the event, which on their fb page (CARDS AND MORE TOUR) it says FREE PARKING. I would have to park in a different parking lot. Parking should be free for people staying at the hotel. Aside from that , the rooms are gross and outdated. The toilet seat... read more