Embassy Suites by Hilton Houston Near the Galleria

Elevators of 14S 

on Google

6 months ago

Quite outdated location except for the atrium. If this place gets renovated, I really hope the older style “jungle” atrium remains. Other than that, the room needed some significant TLC (including the thermostat not having power), and apparently they were at full capacity and couldn’t switch my room (odd when I paid less than $200 per night day-of)… if you took a second to look at my username, you’ll know what’ll come next… the elevators were as slow as snails (snailevators?). Not like the elevators can be sped up, they use ... read more

Jackie Cavitt 

on Google

7 months ago

We stayed at this hotel once before in March 2025 and had a terrible experience when the A/C in our room stopped working. No one was able to fix it, and the staff refused to move us to another room or offer any kind of refund. We decided to give the hotel another chance this March (2026), hoping things had improved, but unfortunately the stay has still been very disappointing. While the A/C worked great this time, the overall condition of the room is unacceptable. The headboards are slashed and damaged, which makes the room ... read more