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Eller Capital Partners
- Home Developers
- Chapel Hill, NC
About this business
Location details
1350 Environ Way, Chapel Hill, NC, 27517, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
ELLEVATE *************** ****************,** I have lived here since Dec. 2019, and it has gotten progressively worst. I've been through now 8 managers in staff. EVERY 1-star comment is NO LIE. It's not personal, but it feels that way. You pay rent, you have issues, and the office is SUPPOSED to be vigilant in taking care of the community. The cosmetics of the grounds are only kept neat by the office. The garbage, GOOD GRIEF! I hope they get fined for the unsanitary and most disgusting complex, because the garbage that sits ... read more
Business response:
We appreciate the information provided and can say we have taken steps to improve the noted issues. Over the past 30 days we have contracted with a new landscaping vendor who has already made a noticeable improvement to the community which will only get better. Not only will the cosmetics be improved, but we believe this will also help with any other potential issues. Starting in September we will also have a new exterminating vendor with improved quality control and guarantee. We do not take information like this lightly an... read more
Wish I could give it a zero. Through out my 30 some years of career, this is by far the worst management. Was supposed to move in July 27th last year, gave a money order on July 1st for deposit. On the 26th ready to pick up the key and was told that unit was not available because tenant refused to move out. No one bothered to tell us. Our option was to break the signed lease or staying in hotel until something changed. We ended up on a first floor unit. Just like everyone who complained here, the accounting was horrible. Aft... read more
Business response:
Thank you for these comments. We always appreciate hearing from our residents. Unfortunately, due to an uncontrollable holdover, the staff did in fact need to change apartments for your move in. All payments have been associated to the correct account. After looking into the notice to vacate matter, there was some simple miscommunication between all parties. With multiple moving parts and different residents and members of staff working on the same items, this can happen, and we apologize. The property staff was quick to ack... read more
***** ** **** is where I lived until ELLER living bought them out. Since ELLER has been here, I've encountered NOTHING BUT PROBLEMS with maintenance and management. I've had to write ELLER management atleast 10x for in hopes of 1 response back. I have to contact them every month to find out what my rent is bc their new portal is ALWAYS WRONG! By the time they actually get back to me, I encounter a late fee that I have to fight them tooth and nail for them to waive bc its not my fault! Now today, I've been waiting at the club... read more
I am a resident here at *******. Charleston, here in ****************, South Carolina. I've been a resident here since July 2021. I'm writing this review because of the continued issues I am STILL having with my apartment home. This has been by far the worst living experience of my life. The amount of stress, time from work, and emotional distress that I have endured during my time leasing at this property is indescribable. And that is not in any way an exaggeration. I would like to express how patient and understanding I ha... read more
Business response:
We greatly appreciate your feedback, and we take our residents' concerns and feedback seriously and factor them into our training and quality efforts. The HVAC unit for your apartment home was completely replaced in January by a professional HVAC company. Thereafter, a leak in the line from the HVAC to your home was determined to be causing some periodic malfunctioning. This leak has been found and repaired. To the best of management's knowledge, the HVAC system has now been fully repaired. Please understand that It can be ... read more
The staff, and apartments at The Reserves at Waterford are all deceitful. Nothing is what it appears to be. Within the first month, I have been told lies, given wrong information about payment, and my apartment, and all of this has cost me more money to just move in. I was told i can bring my own W/D, when i moved in, they said no. I had to rent a garage for 125.00, then i was told the wrong amount to move in. NO accountability for their mistake, and if i didnt pay it, i was going to be charged a late fee. I was told my apt ... read more
Business response:
I believe this review to very unfair. At no time is it ever management's intention to make a mistake or mislead anyone. Management has no incentive to do so. Resident issues only make our jobs harder and as such management does everything we can to avoid these situations. In this situation move in dates changed multiple times, due to a previous resident (not due to management or the Ms. ******) and as such caused quoted prorated rent to be adjusted and communicated multiple times. Management did make an error by emailing a ... read more
Frequently asked questions about Eller Capital Partners
How is Eller Capital Partners rated?
Eller Capital Partners has a 2.4 star rating with 33 reviews.
When is Eller Capital Partners open?
Eller Capital Partners is closed now. It will open on Monday at 9:00 a.m.
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