Elk Grove Medical Supplies

Jessica Repa 

on Google

a month ago

The staff was very helpful in advising on the differences between models of walkers and rollaters. My mom wanted to try out different options in the store and the gentleman who assisted her was so helpful. They have a policy where if you buy a walker and take it out the door, you can’t return it, but that makes perfect sense. Our plan will be to try out the product in the store ahead of time and once we feel comfortable with it then purchase it. There are many different types of rollaters to meet unique needs - now we need t... read more

Skye Jones 

on Google

3 months ago

I haven’t personally visited this location, but after reviewing the store’s responses to dissatisfied customers, it’s clear they come across as rude rather than customer service-oriented. I decided to call to ask a question regarding a product and before I could finish my sentence, I was cut off with the person not getting the full question and concern I had. This is very disappointing, I was hoping the reviews weren't true but they are indeed. Called another local medical store and was provided with excellent customer servi... read more

Brenda Kress 

on Google

8 months ago

We took my mom's power chair in on 6/5 to be worked on. Were told it would probably need a new cord from the battery to the arm control (i think they said charger, but not sure) and they would place the order. After 7/5 we called to check the status and were told it was coming from China and it was delayed. Several other calls later (we were told they didn't have a tracking number - we were told they would get back to us for at least a status update) we still on 7/29 have no cord. I called today and the young man said I basi... read more

Yolanda Coleman 

on Google

11 months ago

Elk Grove Medical Supplies were a lot of help when l needed supplies from having back surgery 

Kathi Judd 

on Google

11 months ago

I rented a knee scooter from the owners of this store about 6 years ago. I kept the scooter for 4 months as I had a full knee replacement. During that time my husband lost his job. When I went in to return it I offered them what money I had and asked if I could make payments. They, husband and wife, went I the back room to talk and came back and forgave my balance. I barely made it out of the store without crying. The kindness and generosity of these sweet people are not forgotten! I think of them often with gratitude. This ... read more