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Element Houston Katy
- Hospitality
- Katy, TX
About this business
Location details
23653 Grande Centre Dr, Katy, TX, 77494, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
When I first saw the poor reviews on Tripadvisor, I honestly didn’t believe them. Unfortunately, after staying here, I now understand exactly why those reviews were written. The staff are outright rude, and their first response to almost every request seems to be “NO.” Extra pillows? No. The pillows are unbelievably bad. It’s almost like a blanket. Additional room service? No. Hand soap? No. To be fair, the rooms are spacious and generally clean. However, I also found two cockroaches inside the wardrobe, which is completely ... read more
The front desk staff greeted us warmly, and check-in was super quick. They even gave us welcome water and nuts! The room is in great condition—clean, neat, and comfortable 👍 👍 👍 👍 👍
hotel room is great, but only one elevator running and it is slow. Breakfast service is terrible, hot food runs out and don’t get timely refill, omelet making is freaking slow, wonder if that is intended to save the hotel a few eggs. There are many great hotels around this region, avoid this one.
I booked a stay for 2 beds and a sofa under military rate and they provided a downgraded room without notifying or lowering the rates. They refused to fix. AVOID! 0 Respect.
Frequently asked questions about Element Houston Katy
How is Element Houston Katy rated?
Element Houston Katy has a 4.1 star rating with 29 reviews.
When is Element Houston Katy open?
Element Houston Katy is open now. It will close at 6:00 p.m.
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