Electric Bike Center Walnut Creek

THANK GOD 

on Google

3 months ago

If your black don’t go here!!! I was their first customer and I sat outside for 3 hours and they never even touched my bike. All I needed was my brakes tightened. I watched them help at least 5 white customers with their bike even though they stated they had 5 bikes to fix from the day before. I was upset so I caught a lyft ride home which was only a 10 minute ride and not even 5 minutes in my house they call me to say my bike was done. So what took all but 15-20 minutes max they could’ve did this when I first walked in to t... read more

Matt Baker 

on Google

4 months ago

Fixed my bike, good service. Was told it would be $60, ended up being $225. There was more wrong than originally thought, but would have expected a call if it was going to be ~4x more expensive than quoted. Update w/response: When you called, you should have explained that it would be 4x what was originally stated. That would have been easy and set expectations properly. I had to tighten the brake when I got home and clean the rotor because it was squeaking. 

cathy b glenn 

on Google

5 months ago

This is what real customer service looks like: John - the most knowledgeable and hard working bike guy - taking almost a half hour on the phone with me describing the bike I was interested in and answering all my questions. Cindy, the manager, arranging to have my new Eunorau Flash moved from their other store back to Walnut Creek so I could pick it up there, even tho they'd just moved it to the other store. Both Cindy and John teaming up to get everything ready for my 16 mi drive home: setting up my new helmet with turn sig... read more

James Charest 

on Google

5 months ago

Poor customer service, first door I tried was locked