This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
El Pollo Loco
- Mexican
- Van Nuys, CA
About this business
Location details
17240 Saticoy St, Van Nuys, CA 91406, Van Nuys, CA, 91406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 11:00 p.m. | |
| Tue | 10:00 a.m. to 11:00 p.m. | |
| Wed | 10:00 a.m. to 11:00 p.m. | |
| Thu | 10:00 a.m. to 11:00 p.m. | |
| Fri | 10:00 a.m. to 11:00 p.m. | |
| Sat | 10:00 a.m. to 10:00 p.m. | |
| Sun | 10:00 a.m. to 10:00 p.m. |
Well it's obvious that the employees don't care about the quality of the food. I bought a $35 dollar family meal thru drive thru. I had just placed the order and when I got to the window the guy somehow had everything ready before I could even pay. I got home and open the box just to find skimpy dried up chicken scraps . I have to assume that they gave me leftovers from the night before. Terrible.
Daniel is doing a great job handling the front of the restaurant with great customer service skills and a strong work ethic.
I'm giving 1 star only because "no stars" are not an option. This location has poor customer service. I used the kiosk to place my order. After I meticulously placed my order, each step at a time, and proceeded to try and pay by credit card, the credit card reader was dark. Trying to get the attention of a $20 an hour + employee was near impossible. When I finally got their attention to inquire how to pay, he says "oh that's out of order. You have to order on the other kiosk." So now I've placed my order and have to start al... read more
They only have self order. Their system is not user friendly or their customers don’t have the metal capacity to use them. Left after waiting 10 min Good luck
Frequently asked questions about El Pollo Loco
How is El Pollo Loco rated?
El Pollo Loco has a 4.1 star rating with 628 reviews.
When is El Pollo Loco open?
El Pollo Loco is open now. It will close at 10:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com